Department of Health Certification

Steps to Get Certified

The SEIU 775 Benefits Group is excited that you are taking your first steps on your journey to becoming a state-certified Home Care Aide! Congratulations on taking this important step.

To earn your certification, you will need to submit an application to the state Department of Health (DOH), go through our training program, and take your certification exam.

Below, we offer a step-by-step roadmap in acquiring your training and becoming certified. We recommend that you follow this timeline to allow enough time to work through certification. Prior to beginning these steps, make sure you have completed your background check and Orientation and Safety course. Then, follow these steps and you will be well on your way to achieve your certification.

Submit DOH Certification Application — Days 1–14

DOH requires that you submit your application to become a Home Care Aide (HCA) within 14 days of hire. This can be submitted before the training begins.

Note that you are NOT required to pay the $85 application fee. As part of your benefits with SEIU 775, the application and first-time testing fees are covered. When applying, rather than mailing in a payment, make sure you check the “state pay” box in the application, on Page 1 of the Home Care Aide Certification Application (which is on Page 13 of the PDF).

If your ability to read, write, or speak English is limited, you may be issued a provisional certification allowing up to 60 additional days to become a certified HCA. To apply for provisional certification, you must check the “I am applying for a provisional certificate” box on Page 1 of the Home Care Aide Certification Application (which is on Page 13 of the PDF).

In both instances, here is where you would mark the application:



  1. CLICK HERE to download the Certification Application Packet
  2. Send your completed application to the DOH, at this address:

Department of Health
Home Care Aide Credentialing
PO Box 1099
Olympia, WA 98507-1099 

Register for Training — Days 1–14

Individual Providers

Create your username and password to log in to the portal at and register for training or call the Member Resource Center at 1-866-371-3200.

Agency Providers 

Check with your employer on the best way to register.

Target Completion of Basic Training — Days 30–60

Take your training as soon as possible to ensure best access to classes in your area and your preferred language.

Self Study and Prepare for the Exam — Days 60–90

To prepare for the exam, review the “Exam Preparation Materials” found on the Prometric website for the Home Care Aide Exam, provided in 13 languages. There you will find practice questions, skills checklists and instructions that will help you be successful in the exam.

Take Exam — Days 90–120

Report to test location prepared to follow the testing guidelines listed in the Candidate Information Booklet and General Instructions. (Click here for translations.)

Get Certified — Days 120–200

Your results are reported to DOH, and they will send you a letter confirming you are officially certified. You can check the DOH website to see if your certification is Active. If your status is “Pending,” it means that DOH does not have all the information they need to complete certification.

Make sure you have:

  • Fully completed the application
  • Completed the background check
  • Explained any personal history that could affect your ability to get certified
  • Successfully passed your written and skills examination through Prometric


No. Prior to May 1, 2016, you did need to fill out an application to DOH for certification and also to Prometric for the exam. However, as of May 1, 2016, those applications have been combined.

Completed applications are now submitted to DOH. Prometric will continue to administer the exam. Once an applicant meets all requirements to take exam, DOH notifies Prometric to schedule the exam.

Note that Prometric will not schedule a certification exam without an email address. Applicants must check their email regularly, including junk and spam folders, for communication from DOH and/or Prometric. Applicants without an email address must list the email address for someone who will frequently check their email and pass on information to them.

Old applications received after April 29, 2016 are incomplete; applicants will receive an email requesting missing information.

If you have any questions, contact the Department of Health at (360) 236-2700.

You must submit applications to Department of Health (DOH) within 14 days of the date approved. This is important because the DOH issues the HM # needed for you to take the exam with Prometric.

If you do not receive notification of an examination date within two weeks from the training completion date, you need to contact Prometric at 1-800-324-4689.

Verification of payment should not take longer than two weeks from the training completion date to reach Prometric. Prometric assigns an examination date and sends the notice out the day that it receives verification of your payment. When you submit an email address on your application, you will receive that notice the same day Prometric receives verification of payment.

There are some cases where Prometric is working to obtain an interpreter or testing site date. However, if you don’t receive notice of a testing date within two weeks of training completion, it may be because there is an error in your data, and therefore payment verification did not reach Prometric. If this is the case, call the Department of Health at (360) 236-2700.

How to Apply

  1. Download the Certification Application Packet
  2. Send your completed application to the DOH, at this address:

Department of Health
Home Care Aide Credentialing
PO Box 1099
Olympia, WA 98507-1099

Download the Application