Training Frequently Asked Questions (FAQs)
The following are answers to some of most common questions asked of the Training Partnership.
How do I get a Student ID Number?
As a new student you will receive an ID number in the Welcome Packet that is sent to you. If you need help accessing your number, contact the Member Resource Center (MRC) by filling out this contact form, or call the Member Resource Center (MRC) at 1-866-371-3200 for help in multiple languages.
Learn how to sign up for our website and set up your username and password by using this handy How-To Guide. The best way to manage your training and find your eligibility for benefits is through the www.myseiubenefits.org website. Through the portal, you can more easily update your information and stay on top of your training.
Remember, your username is your Student ID number, and your password is the word you created when you signed in. Please save your username and password in a safe place.
How do I log in to my account?
- Your username is your Student ID
- Your password is the word you created when you signed up
- Please save your username and password in a safe place
The best way to manage your training, see eligibility for benefits and update personal information is by logging into the website.
How do I check in for classes?
You just need a state-issued picture ID to check in for your classes. That can be a driver’s license, an ID card or a passport.
How do I update my contact information with the Training Partnership?
You can update your contact info and set your preferred contact and language preferences in your student record by logging in at www.myseiubenefits.org, or you can call the Member Resource Center (MRC) at 1-866-371-3200.
How do I ensure the Training Partnership knows I need classes in another language?
Make sure you update your language preferences in the portal, or call the Member Resource Center (MRC) at 1-866-371-3200 for help in multiple languages.
How do I use a Community Interpreter?
Learn about the Community Interpreter option and get tips for best practices that you and your interpreter can use to excel in class.
I arrived at class and I am not on the roster. What do I do?
If your name is not on the roster and the instructor allows you to stay in the class, you are required to fill out an attestation form. Please note that filling out an attestation form does not guarantee that credit will be granted.
How do I provide feedback about a class?
Your feedback is very important to us, and we want to know about your class experience with the Training Partnership. You can complete a course review after attending a class by taking a course survey.
All Home Care Aides are encouraged to complete a course survey online.
The Training Partnership Customer Service Team would like your feedback to provide the best possible training for our students. These surveys are short, and feedback is taken seriously.
The surveys will help us do the following:
- Help improve our classes
- Make sure your opinions are heard
- Help us better meet your needs as a student
To submit a course survey, after you complete a course, you will see a “Take Survey” link on your student home page. Simply follow that link to review the course.
In-person Feedback and Focus Groups
In addition to surveys, the Training Partnership collects input from students through in-person feedback and focus groups. These opportunities allow students to share their ideas and feedback to improve classes. If you are interested in participating, email firstname.lastname@example.org and provide your full name and date of birth in the email. We will contact you in the future for feedback opportunities.
Where can I find a Russian Online Continuing Education User Guide?
Russian speakers are invited to use our Russian Online Continuing Education User Guide here.
Where can I find a Spanish Online Continuing Education User Guide?
Spanish speakers are invited to use our Spanish Online Continuing Education User Guide here
What if I cannot meet my Continuing Education deadline because of a technical issue with the learning management portal, a class cancellation, or another unforeseen issue?
Students have 365 days a year to complete their Continuing Education requirements. It is the student’s responsibility, even if there are unforeseen events, to ensure that they have enough time to complete their training before their deadline.
How do I check my training history?
As a student, Agency employer or DSHS staff member, you can print your own certificates at any time. Once you’ve completed all of your training requirements, log in to your account and go to “Training History.” From there, click the “Certificate” link and print from the browser. You can also check out this how-to guide to learn how to print your certificate.
I am a first-time user, how do I sign up for an account?
Visit the homepage and click the ‘Sign Up’ button underneath the username and password fields. If you need help creating a username and password, see our guide for assistance.
Who do I contact if I need technical support for Online Continuing Education?
Please submit your questions to the Member Resource Center (MRC) by filling out this contact form, or call the Member Resource Center (MRC) at 1-866-371-3200 for help in multiple languages.
How do I get my verification code for the Orientation and Safety course?
You will receive your confirmation number in your welcome packet.
If you misplace this information you can also do one of the following:
To get your confirmation number:
- log in to the portal at www.myseiubenefits.org with your username and password and the number will be located on your profile page.
- Call the Member Resource Center at 1-866-371-3200
- Agency Providers: Employers can provide you with your confirmation number
How do I register and schedule Basic Training courses or find out the time, date and location on where my training will be held?
How do I register for In Person, Instructor-Led Continuing Classes?
How do I register for Online Continuing Education Courses?
I missed a class. How do I reschedule for any training that I missed?
If you have missed a class, log in to the portal and follow the same path you have used to register for Basic Training classes. You will be able to choose from upcoming options to make up a missed class.
I have questions about becoming a certified Home Care Aide and the Prometrics Exam.
We have put together a step-by-step timeline to help you succeed during the certification process. Read our tips and learn about the Prometrics Exam here.
I have a question about getting paid and wages for training.
Contact your employer or your DSHS contact. The Training Partnership cannot answer questions regarding wages.