Get Help: Member Resource Center

Find the Answers You Need to Succeed

Training and Benefits Support

The Member Resource Center (MRC) supports students by resolving issues and providing answers to common questions from certification to health information.

Our Frequently Asked Questions (FAQ) linked below may have answers to some of your questions, if not please email or call us and we will do our best to find you a solution.

You have the right to reasonable accommodation in order to enjoy all of Training Partnership’s programs and services.

These helpful step-by-step guides support you from starting an account, registering for classes to keeping information current.

The Benefits Book is an in-depth, convenient guide that outlines the training and health benefits available to you.

Commonly used words and abbreviations you are likely hear and use in you profession and/or a Health Benefits Trust beneficiary.

A database of qualified and available home care aides, helping you find work in Washington State.

Have a question? Need to get help with your training or your benefits? Contact the MRC!

Training Partnership FAQs

Below are some of the most common questions of our Member Resource Center. If you do not find the answer you are looking for, feel free to contact us!

As a student, Agency employer or DSHS staff member, you can print your own certificates at any time. Once you’ve completed all of your training requirements, log in to your account and go to “Training History.” From there, click the “Certificate” link and print from the browser. You can also check out this how-to guide to learn how to print your certificate.

Need to check your training history? See how here.

Make sure you update your language preferences in the portal, or call the Member Resource Center (MRC) at 1-866-371-3200 for help in multiple languages.

You will receive your confirmation number in your welcome packet.
If you misplace this information you can also do one of the following:

To get your confirmation number:

Still need help? Here’s a “How-To” video on how to find your Orientation & Safety confirmation number.

Use this How-To Guide to help remind you how to log in.

  • Your username is your Student ID
  • Your password is the word you created when you signed up
  • Please save your username and password in a safe place

The best way to manage your training, see eligibility for benefits and update personal information is by logging into the website.

Learn about the Community Interpreter option and get tips for best practices that you and your interpreter can use to excel in class.

Visit the homepage and click the ‘Sign Up’ button underneath the username and password fields. If you need help creating a username and password, see our guide for assistance.

Contact your employer or your DSHS contact. The Training Partnership cannot answer questions regarding wages.

We have put together a step-by-step timeline to help you succeed during the certification process. Read our tips and learn about the Prometrics Exam here.

If you have missed a class, log in to the portal and follow the same path you have used to register for Basic Training classes. You will be able to choose from upcoming options to make up a missed class.

Please submit your questions to the Member Resource Center (MRC) by filling out this contact form, or call the Member Resource Center (MRC) at 1-866-371-3200 for help in multiple languages.

Health Benefits Trust FAQs

Although we strive to provide you with the best insurance at the lowest cost, at this time only eligible Agency Providers can add dependent children and must pay the full-premium price.

Individual Providers: Dependents are not covered. The Individual Provider benefits do not allow coverage for dependents under this plan.

Agency Providers: If you are covered by the Health Benefits Trust through your employer, you can cover dependent children by paying the full premium for them through payroll deduction. Dependent children can only be added when they are initially eligible or during the annual open enrollment period. Check with your employer for more information.

The request must be made in writing and can be faxed or mailed. Requests received before the 15th of the month will stop further payroll deductions.


(206) 298-3424


SEIU Healthcare NW Health Benefits Trust

201 Queen Anne AVE N. Suite 100
Seattle, WA 98109-4896


There are several ways for you to enroll for HBT coverage if you are a qualifying Individual Provider.

  • If this is the first time you are enrolling in Health Benefits Trust, then you can apply online today through the portal that you use to manage training.
  • If you have been previously enrolled in HBT coverage within the last 12 months, then you can download our application and mail in your information. The Member Resource Center is also available to help you get started at 1-866-371-3200.

Agency Providers Contact your employer to coordinate your enrollment.

Check out our Coverage Finder to see if you qualify.

If you are enrolled in Medicare or Medicaid, you may enroll in the Trust and your Medicare or Medicaid coverage becomes secondary to your Trust coverage.

The Consolidated Omnibus Budget Reconciliation Act (COBRA) gives workers and their families who lose their health benefits the right to choose to continue group health benefits provided by their group health plan for limited periods of time under certain circumstances such as voluntary or involuntary job loss, reduction in the hours worked, transition between jobs, death, divorce, and other life events.

If you work less than 80 hours in a month after enrolling in the Health Benefits Trust plan, your coverage will end. If you lose coverage, you may choose to pay the full monthly (COBRA) premium. In this case, the Health Benefits Trust will send you a COBRA notice and election form explaining your coverage options and the costs associated in staying insured.

You must work at least 80 hours per month for at least two months in a row. After your coverage begins, you must work at least 80 hours each month to have continuous coverage. Training hours and accrued vacation hours can be used to satisfy the 80-hour requirement.

Check out our Coverage finder to see if you qualify!

You can shop for affordable health insurance through the Washington Healthplanfinder, also known as the Washington Exchange. You might even qualify for free health insurance through Medicaid.

Call the Customer Service Department of your insurer, or for the Trust’s self-funded dental plan, call Delta Dental:

Group Health

Kaiser Permanente

Self-funded Dental Plan
Claims Administered by Delta Dental


When You Have an Appeal:

An appeal is a request to reconsider a decision to deny, modify, reduce or end payment, coverage or authorization of coverage (known as an “adverse decision”).

The appeal process for each of the Trust’s health and dental plans is different. You should review the Summary Plan Description of appeals procedures in the Benefits Summary provided by your insurer (or, in the case of the Trust’s self-funded dental coverage, by Delta Dental). The Summary Plan Description contains a full explanation of the appeals process.

You may also call the Customer Service Department of your insurer (or, in the case of the Trust’s self-funded dental coverage, Delta Dental) for specific information about the appeals process. Those numbers are listed on the previous page.

Your Rights in an Appeal:

  • You must submit your appeals within 180 calendar days of the date you received notice of an “adverse decision.” Keep track of these deadlines, because appeals that are filed late may not be considered.
  • You may request an expedited 72-hour review of your appeal when the adverse determination could jeopardize your life or health.
  • You may request all of the documents relevant to your request and the decision by the insurer or administrator.
  • You may submit additional comments, documents or other information to support your appeal.


More information about how to file an appeal can be found at “How to Appeal a Health Care Insurance Decision: A Guide for Consumers in Washington State,” on the Office of the Insurance Commissioner’s website.

This program ended on July 31st, 2015. We are no longer offering this incentive. Here is some helpful information if you completed the 3 steps before this date and are awaiting your check.

If you’re with Group Health, you will receive a check from the Health Benefits Trust for $100 within 6-8 weeks.

If you’re with Kaiser Permanente, Contact the Health Benefits Trust at 1-866-771-7359 after completing all incentive activities.

This incentive program rewarded HCAs with $100 cash for taking positive steps to stay healthy. It was possible to earn $100 by completing all three of the following things:

  • Registering online at or
  • Completing a Health Profile if you’re with Group Health or a Total Health Assessment 
if you’re with Kaiser.
  • Completing a preventive care visit with a Primary Care Provider.


Member Resource Center Contact Information

Call: 1-866-371-3200

The Member Resource Center is Closed on the Following Holidays

The Member Resource Center is available to support you Monday through Friday from 8 a.m. to 6 p.m. Pacific Time, with the exception of the following holidays:

  • New Year’s Day (1/1/18)
  • MLK, Jr. Day (1/15/18)
  • Memorial Day (5/28/18)
  • Independence Day Observed (7/4/18)
  • Labor Day (9/3/18)
  • Veterans Day (11/11/18)
  • Thanksgiving (11/22-11/23/18)
  • Christmas (12/24/18 – 12/25/18)
  • Day after Christmas (12/26/18)

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