Get Help: Member Resource Center

Find the Answers You Need to Succeed

Training and Benefits Support

The Member Resource Center (MRC) supports students by resolving issues and providing answers to common questions from certification to health information.

Our Frequently Asked Questions (FAQ) linked below may have answers to some of your questions. If not please email or call us and we will do our best to find you a solution.

You have the right to reasonable accommodation in order to enjoy all of Training Partnership’s programs and services.

These helpful step-by-step guides support you from starting an account, registering for classes to keeping information current.

Find out all you need to know about healthcare coverage and other health benefits available to you.

Commonly used words and abbreviations you are likely to hear and use.

A database of qualified and available home care aides, helping you find work in Washington State.

Have a question? Need to get help with your training or your benefits? Contact the MRC!

Training FAQs

Below are some of the most common questions of our Member Resource Center. If you do not find the answer you are looking for, feel free to contact us!

Use this How-To Guide to help remind you how to log in.

  • Your username is your Student ID
  • Your password is the word you created when you signed up
  • Please save your username and password in a safe place

The best way to manage your training, see eligibility for benefits and update personal information is by logging into the website.

Make sure you update your language preferences in the portal, or call the Member Resource Center (MRC) at 1-866-371-3200 for help in multiple languages.

Learn about the Community Interpreter option and get tips for best practices that you and your interpreter can use to excel in class.

As a student, Agency employer or DSHS staff member, you can print your own certificates at any time. Once you’ve completed all of your training requirements, log in to your account and go to “Training History.” From there, click the “Certificate” link and print from the browser. You can also check out this how-to guide to learn how to print your certificate.

Need to check your training history? See how here.

Visit the homepage and click the ‘Sign Up’ button underneath the username and password fields. If you need help creating a username and password, see our guide for assistance.

Please submit your questions to the Member Resource Center (MRC) by filling out this contact form, or call the Member Resource Center (MRC) at 1-866-371-3200 for help in multiple languages.

You will receive your confirmation number in your welcome packet.
If you misplace this information you can also do one of the following:

To get your confirmation number:

Still need help? Here’s a “How-To” video on how to find your Orientation & Safety confirmation number.

If you have missed a class, log in to the portal and follow the same path you have used to register for Basic Training classes. You will be able to choose from upcoming options to make up a missed class.

We have put together a step-by-step timeline to help you succeed during the certification process. Read our tips and learn about the Prometrics Exam here.

Contact your employer or your DSHS contact. The Training Partnership cannot answer questions regarding wages.

Health Benefits Trust FAQs

Although we strive to provide you with the best insurance at the lowest cost, at this time only eligible Agency Providers (APs) can add dependent children and must pay the full-premium price. Coverage is not available for spouses.

APs: If you enroll your dependent child in coverage, you pay the full premium through automatic payroll deduction per child per month. If you would like more information about the price of dependent child coverage, please call (877) 606-6705.



If you are enrolled in Medicare or Medicaid, you may enroll in the SEIU 775 Benefits Group plan, and your Medicare or Medicaid coverage becomes secondary to your coverage through SEIU 775 Benefits Group.

You can shop for affordable health insurance through the Washington Healthplanfinder, also known as the Washington Exchange. You might even qualify for free health insurance through Medicaid.

Member Resource Center Contact Information

Call: 1-866-371-3200

The Member Resource Center is Closed on the Following Holidays

The Member Resource Center is available to support you Monday through Friday from 8 a.m. to 4:30 p.m. Pacific time, with the exception of the following holidays:

  • New Year’s Day (1/1/24)
  • Martin Luther King Jr. Day (1/15/24)
  • Memorial Day (5/27/24)
  • Juneteenth observed (6/19/24)
  • Independence Day (7/4/24)
  • Labor Day (9/2/24)
  • Veterans Day (11/11/24)
  • Thanksgiving (11/28-29/24)
  • Winter Break (12/24/24 to 1/1/25)

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