Caregiver COVID-19 Questions

Other COVID-19 links: | COVID-19 Information in Other Languages | Training & Deadlines | Health Benefits | COVID-19 CE Webinar | COVID-19 Vaccine

COVID-19 has greatly impacted caregiving. Protecting caregiver safety, health and stability as you are on the frontline is more important than ever.

Below are some answers to the top questions coming from caregivers right now. We recognize that there are still great challenges you may be facing and these answers will not address them all. This page will be updated as more is learned about COVID-19 and what is being done to address the outbreak.

Questions answered below include:

I need help with My Benefits, training deadlines and/or EVV.

Get the help you need and find answers to top caregiver questions in the following categories:

  • Technical support for My Benefits and Caregiver Learning Center.
  • Commonly asked questions about training and the training deadline extension.
  • Electronic Visit Verification (EVV) information and resources.

Find answers on the Caregiver Support page.

How do I get my COVID-19 vaccination?

Get all the details you need to get vaccinated on the vaccine webpage for caregivers.


What is the current training deadline extension for Basic Training and Continuing Education (CE)?

Washington state has extended the deadline for caregiver training requirements until the end of the COVID-19 State of Emergency. The Department of Social and Health Services (DSHS) and the Department of Health (DOH) are in charge of certification deadlines for caregivers, but a new deadline has not yet been implemented.

Once a new deadline is set, all caregivers will have at least 120 days to complete their training requirement. You will be kept informed about the details of DSHS’s training deadline implementation.

If you are impacted by this, you will see December 30 or 31, 2021 as the deadline on your training record.

The current date may be updated again in the future.

Basic Training: 

  • All caregivers with outstanding requirements will be scheduled for Basic Training. Currently, scheduling is based on caregiver deadlines and location availability. Classes are being slowly rescheduled due to COVID-19 cancellations and restrictions. Thank you for your patience as caregivers are safely scheduled into class.

Continuing Education (CE):

  • Caregivers who are required to pay for their HCA renewal must do so by their CE deadline. You may pay for the renewal fee even if you have not completed your annual CE requirement, which is currently waived under the Governor’s proclamation.
  • If you are normally required to complete 12 hours of CE, you may attest in your renewal application that you are in compliance with your CE requirement. However, you will still need to complete your CEs by the end of the COVID-19 State of Emergency. 
  • You can pay for your HCA renewal fee online or by mail:
    • Renew online.
    • Renew by mail. It must be postmarked no later than the date of your HCA renewal. Mail renewal fees to:
      • Department of Health
        PO Box 1099
        Olympia, WA 98507-1099


What is class like now that classes have restarted?

Classes will look very different! See the Classroom Policies and Procedures webpage for more information about how the class experience has changed in order to keep you safe and comfortable.

How do I see my new schedule?

If you have been rescheduled for class, you may be notified by email, phone, mail and/or text. Your class information (if you are rescheduled) can be seen in My Benefits. See instructions on how to log in and find your class information at this webpage. You do not need to reach out to the MRC.

What do I do if I'm sick?

Visit the Centers for Disease Control and Prevention (CDC) website for guidance on what to do if you feel sick.

What do I do if my client is sick?

Please see two publications from the Department of Social and Health Services (DSHS):

What if I lose hours?

There are several reasons caregivers are losing hours right now. Your particular situation will dictate what options are available to you.

SEIU 775 has several resources on their website. In particular, see the Lost Hours section of their COVID-19 webpage. In addition to a list of various resources like unemployment and worker’s compensation, they have a quiz available that can help determine which resources are right for you.

How can I get more hours?

Many healthy IPs are losing work hours due to COVID-19. If this has happened to you and you want to continue working, try Carina, the website that connects caregivers with clients. There are currently a high number of jobs available that you can apply for. 

On the Carina blog there are also resources that might help you through the process of finding a new client as well. Read the blog to learn: 

  • COVID-19 questions that a client may ask you. 
  • Where to get the latest COVID-19 information, and hygiene and safety precautions. 
  • Tips for conducting safe interviews.

What about hazard pay and other financial help?

Hazard pay is available for IPs. Visit the SEIU 775 website to learn more.

COVID-19 has created a lot of uncertainty about financial security. These are stressful times. To get help right now, the Washington State Department of Financial Institutions has created a list of financial resources, from mortgage payment help to utility payment emergency assistance programs and more.


How can I get access to continued healthcare?

Continuous Coverage was temporary and ended February 28, 2021. Learn more.

If you are interested in getting health coverage for you and your family due to COVID-19, please see the “COVID-19 Health Benefits” webpage.