COVID-19 (Coronavirus) Updates

We have been monitoring the recent COVID-19 (coronavirus) outbreak and are committed to your health and wellbeing during this time. Visit this page for the latest updates and your training-related questions.

Last updated: March 25.

Member Resource Center (MRC)

Any future MRC closures will be announced on and posted on Facebook. Currently, the MRC has modified hours. They can be reached between 8 a.m. and 4:30 p.m. Pacific time.

Rescheduling Classes

All in-person classes statewide between March 14 and April 24 are canceled. You will be contacted with more information about class rescheduling.
Basic Training 70, Basic Training 30 Skills Lab, Basic Training 7

Your training will be rescheduled. You will be contacted with rescheduling information when it becomes available. You do not need to call the Member Resource Center (MRC). Training deadline information is available below.

Advanced Training
Your class will be rescheduled. You will not have to take any classes you have already attended. Your rescheduled Advanced Training course* will continue where you left off. If you need the 12 CE credits you receive after completing Advanced Training for your annual requirement, you can take online CE courses instead (see instructions below).

*If you are mid-program, please keep your Chromebook and bring it back to your rescheduled class. If you are not able to return to the rescheduled program, please contact for instructions for how to return your Chromebook.

Continuing Education (CE)

  • If you were enrolled in an in-person CE course between March 12 to April 30, you will be unenrolled in that course so that you may sign up for online courses. Please allow processing time if this has not yet occurred.
  • It’s easy to complete your CE credits online. There are more than 60 online CE courses and webinars available to you.You can enroll by logging in to My Benefits. Need help enrolling? Follow these helpful instructions.
  • Courses in Other Languages: Many online CE courses are also available in Chinese, Korean, Russian, Spanish and Vietnamese.
  • If you were enrolled in a language course that is not one listed above, you will be contacted about class reschedules.

Please note: In-person, CE courses are canceled and will not be rescheduled. We encourage you to use online options. In-person CE courses will tentatively be available starting beginning May 1.

Nurse Delegation, Skills Refresher
Your training will be rescheduled. You will be contacted with rescheduling information when it becomes available.

Training Deadlines and Testing Facilities

Prometric has temporarily closed all testing sites. Because of this, the Department of Social and Health Services (DSHS) has temporarily revised the provider qualifications for both Individual Providers and Agency Providers. What this means is that deadlines have been temporarily suspended and caregivers can continue working, even if they have not completed basic training or their Home Care Aide certification. Caregivers are still expected to complete the training and certification once they’re available again.

Deadlines have also been suspended for CE requirements. If your annual CE deadline was impacted by class closure, you can still work as a caregiver. However, you can still complete your CE requirement by choosing from over 60 online CE courses and webinars. Enroll by logging in to My Benefits.

Financial Resources

COVID-19 (coronavirus) has created a lot of uncertainty about financial security. To get help right now, the Washington State Department of Financial Institutions has created a list of  financial resources, including mortgage payment, utility payment and emergency assistance programs.

As more resources become available, they will also be posted to

Health Benefits and Retirement Support

If the MRC is closed and you have questions about your healthcare benefits or eligibility, or your secure retirement plan, please call 1-866-770-1917. You can also find information about health and retirement at

If you are looking for COVID-19-related health information, please visit the COVID-19 Resources page that has the latest, most accurate information.

For a limited time, if you work fewer than the required 80 hours per month due to COVID-19, you can still get continuous health insurance if you have health coverage through SEIU 775 Benefits Group. Learn more.