COVID-19 (Coronavirus) Caregiver Training

Other COVID-19 links: Top COVID-19 Questions | Get Vaccinated | COVID-19 Information in Other Languages | Health Benefits | Other Resources

As always, your safety is a top priority. If you are attending an in-person class you will have a new classroom experience, designed to keep you safe and comfortable. Classroom procedures follow state and local public health guidance and ensure the best learning experience possible.

Training Deadlines

Updated as of April 2022

Washington state has extended the deadline for caregiver training requirements until the end of the COVID-19 State of Emergency.

The Department of Social and Health Services (DSHS) and the Department of Health (DOH) are in charge of setting new deadlines for caregivers.

Basic Training Deadlines

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If your original training requirement was impacted by COVID-19, DSHS has issued a rule that gives you a new deadline based on your hire date.

Your hired or rehired date Must complete Basic Training by
8/17/2019 to 9/30/2020 10/31/2022
10/1/2020 to 4/30/2021 1/31/2023
5/1/2021 to 3/31/2022 4/30/2023
4/1/2022 to 9/30/2022 8/31/2023

Continuing Education (CE) Deadlines

CE deadlines are currently extended until February 24, 2023 or 120 days after the end of the COVID-19 State of Emergency, whichever is later.

During this time, you can continue working as a caregiver and getting paid.

If you are a Standard Home Care Aides (HCA), you must pay your renewal fee by your CE deadline even if you have not completed your annual training requirement. In your renewal application you can say that you are in compliance with their CE requirement.

Pay for your Home Care Aide (HCA) renewal online.

Learn more about Basic Training and CE requirements, including how to enroll, on the Caregiver Learning and Technology Support page.

View current CE course options.

Enrolling in Basic Training

If you are an Individual Provider, you can enroll in Basic Training by contacting the Member Resource Center at 1-866-371-3200 or by emailing They are available from 8 a.m. to 4:30 p.m., Monday through Friday.

Agency Providers should contact their employer to enroll.

Please note that you will be receiving more information about what training your need to complete and how to enroll by email depending on your hire date.

Learn more on the Caregiver Learning and Technology Support page.


Classroom Policies and Procedures

See the webpage on Classroom Policies and Procedures.

How to Download and Use Zoom

See full instructions on this webpage.

Testing Facilities

Prometric is currently rescheduling Home Care Aide (HCA) certification exams. They will be contacting you by email with your test date. Learn more.

Health Benefits and Retirement Support

The Member Resource Center (MRC) is available to support you Monday through Friday from 8 a.m. to 4:30 p.m. Pacific Time. If the MRC is closed and you have questions about your healthcare benefits or eligibility, or your secure retirement plan, please call 1-877-606-6705. You can also find information about health and retirement on the Health: My Plan and the Retirement: My Plan pages.

If you are looking for COVID-19-related health information, please visit the COVID-19 Resources page that has the latest, most accurate information.

For a limited time, if you work fewer than the required 80 hours per month due to COVID-19, you can still get continuous health insurance if you have health coverage through SEIU 775 Benefits Group. Learn more.