Caregiver Benefits Support

Access your learning, health and secure retirement benefits

Learn more about accessing your learning, health and secure retirement benefits:

Find answers to top caregiver questions in the following categories:

Learning Benefits

You can enroll in Basic Training 70, Basic Training 7 and Continuing Education courses by calling the Member Resource Center (MRC) at 1-866-371-3200 (8 a.m. to 4:30 p.m. Pacific time, Monday through Friday).

Learn more about the following learning courses:

Health Benefits

Health benefits are available for all eligible caregivers through SEIU 775 Benefits Group for just $25 a month. Learn more.

Questions?

If you have questions about your payment, coverage or anything else health benefits-related, please call customer service at 1-877-606-6705 8 a.m. to 6 p.m. Pacific time, Monday-Friday. You can also email SEIU775BG-caregiver@magnacare.com at any time.

Secure Retirement Benefits

SEIU 775 Secure Retirement Plan is the first of its kind in the nation for home care workers. See more about the plan.

Questions?

Call 1-800-726-8303 (5 a.m. to 6 p.m. Pacific time, Monday-Friday) or visit Retirement: My Plan.

Basic Training Deadlines and Enrollment

Basic Training deadlines have been set by DSHS. Learn more about your new deadline and how to enroll in training. Click the “+” symbol on each question to learn more.

If your original training requirement was impacted by COVID-19, DSHS has issued a rule that gives you a new deadline based on your hire date.

It is strongly recommended you enroll as soon as possible to ensure you can meet your training requirements. If you do not finish your training by your deadline, you will not be able to continue working as a paid caregiver.

Enroll in a course near you by calling the Member Resource Center (MRC) at 1-866-371-3200 (Monday-Friday, 8 a.m. to 4:30 p.m.).

Your hired or rehired date Must complete Basic Training by
8/17/2019 to 9/30/2020 10/31/2022
10/1/2020 to 4/30/2021 1/31/2023
5/1/2021 to 3/31/2022 4/30/2023
4/1/2022 to 9/30/2022 8/31/2023

YES! There will be enough classes for caregivers needing training.

Some trainings can take up to 5 weeks to complete. You should enroll as soon as possible to ensure you can meet your training requirements. Planning ahead will help you stay in compliance so that you can working as a paid caregiver.

You get paid for the time you spend in this training and, if you are standard Home Care Aide (HCA), you will get a $0.25 raise after you pass your certification exam.

If you are an Individual Provider that would like to enroll in Basic Training 70 or 7, you can contact the Member Resource Center at 1-866-371-3200 or by emailing mrc@myseiubenefits.org. They are available from 8 a.m. to 4:30 p.m., Monday through Friday.

Agency Providers should contact their employer to enroll.

Learn more about completing Basic Training 30 and Basic Training 9 online.

 

If you are an Individual Provider, you can enroll in Basic Training 70 or Basic Training 7 by calling the Member Resource Center at 1-866-371-3200 or by emailing mrc@myseiubenefits.org. They are available from 8 a.m. to 4:30 p.m., Monday through Friday.

Agency Providers should contact their employer to enroll.

Basic Training 30 and 9 are currently completed entirely online. Learn more about taking Basic Training 30 and Basic Training 9.

 

Continuing Education (CE) Deadlines and Enrollment

New CE options will soon be available! All caregivers will have enough time to complete their training. Learn more below about the deadline extension and upcoming CE options. Click the “+” symbol on each question to learn more.

If you need to pay for your HCA renewal but have not completed your 12 hours of CE, you may still attest in your renewal application that you are in compliance with your CE requirement.

HCA renewals are due by your CE deadline. You will then have until the of the end of the Governor’s proclamation to complete your CE requirement and will still be able to work as a caregiver during this time.

You can pay for your HCA renewal fee online or by mail:

  • Renew online.
  • Renew by mail. It must be postmarked no later than the date of your HCA renewal. Mail renewal fees to:
    • Department of Health
      PO Box 1099
      Olympia, WA 98507-1099

You have until February 24, 2023 to complete any outstanding 2019-2022 CE requirements. Learn more.

Up to 36 hours of CE credit is currently available online!

To complete online CEs:

  • Go to myseiu.be/online22.
  • Enter the email address you gave when you were hired into the Email field.
  • Type Summer2022 as your password. Once you log in, you will be asked to update your temporary password and confirm your contact information.

 

You can now enroll in new CEs. Courses include:

To take online CEs

  • Go to myseiu.be/online22.
  • Enter the email address you gave when you were hired into the Email field.
  • Type Summer2022 as your password. Once you log in, you will be asked to update your temporary password and confirm your contact information.

To enroll in webinars or in-person CE courses

  • Individual Providers (IPs) can call the Member Resource Center at 1-866-371-3200 or email mrc@myseiubenefits.org. They are available from 8 a.m. to 4:30 p.m., Monday through Friday.
  • Agency Providers (APs) will need to contact their employer.

COVID-19 On-the-Job Training Protocols (“On-the-Job Training”) gives you up to 12 hours of Continuing Education (CE) credits (unpaid).

To qualify for the 12 hours of On-the-Job Training CE credits you need to have worked as a caregiver between March 1, 2020 and February 28, 2021 and have outstanding CE requirements for 2020 or 2021.

Your credits are automatically applied; you do not need to take action.

See if you qualify for On-The-Job Training credits. 

All questions on payment for CEs should be directed to your employer.

All caregivers with an outstanding CE requirement for 2019, 2020, 2021 or 2022 must complete it by February 24, 2023. After this date, your annual CE due date is your birthday.

If you have a birthday between January 1 and February 24, 2023, you also have until February 24, 2023 to complete your CEs.

If you do not finish your training by your deadline, you will not be able to continue working as a paid caregiver.

Caregivers who are required to pay for their HCA renewal must do so by their original CE deadline. You may pay for the renewal fee even if you have not completed your annual CE requirement.

  • You can pay for your HCA renewal fee online or by mail:
    • Renew online.
    • Renew by mail. It must be postmarked no later than the date of your HCA renewal. Mail renewal fees to:
      • Department of Health
        PO Box 1099
        Olympia, WA 98507-1099

Orientation and Safety

Click the “+” symbol to learn more.

No, you need to complete O&S before you can begin working as a paid caregiver.

YouTube links are available for O&S in English, Russian, Spanish, Vietnamese, Korean, and simplified Chinese.  If your prefer a different language, use the close captioning option offered from YouTube to select another language.

Learn more.