Caregiver Support

Information, help and troubleshooting tips for you

Get the help you need and find answers to top caregiver questions in the following categories:

Basic Training Deadlines and Enrollment

Basic Training deadlines have been set by DSHS. Learn more about your new deadline and how to enroll in training.

The new rule issued from DSHS has created deadlines based on your original hire date.

To determine your Basic Training deadline, you must first look at your hire or rehire date.

Use the chart to guide you to the correct deadline.

Hired or rehired during the time frame of Must complete Basic Training no later than
8/17/2019 to 9/30/2020 4/30/2022
10/1/2020 to 4/30/2021 6/30/2022
5/1/2021 to 3/31/2022 8/31/2022
After 3/31/2022 Standard training requirement

YES! An analysis completed of caregivers with outstanding training requirements showed that there will be enough classes for caregivers needing training. An important note on this is that you should work toward completing you training as soon as you can.

If all caregivers in the first hire group wait until April to take training, there will not be enough classes for everyone. Planning ahead will help you stay in compliance so that you can continue to work.

You will receive communications to remind you to enroll based on your new deadline.

If you are an Individual Provider that would like to enroll in Basic Training, you can contact the Member Resource Center at 1-866-371-3200 or by emailing mrc@myseiubenefits.org. They are available from 8 a.m. to 4:30 p.m., Monday through Friday.

Agency Providers should contact their employer to enroll.

 

If you are an Individual Provider, you can enroll in Basic Training by contacting the Member Resource Center at 1-866-371-3200 or by emailing mrc@myseiubenefits.org. They are available from 8 a.m. to 4:30 p.m., Monday through Friday.

Agency Providers should contact their employer to enroll.

Please note that you will be receiving more information about enrolling in training by email depending on your hire date.

 

Continuing Education (CE) Deadlines and Enrollment

New CE options will soon be available! All caregivers will have enough time to complete their training. Learn more below about the deadline extension and upcoming CE options.

If you need to pay for your HCA renewal but have not completed your 12 hours of CE, you may still attest in your renewal application that you are in compliance with your CE requirement.

HCA renewals are due by your CE deadline. You will then have until the of the end of the Governor’s proclamation to complete your CE requirement and will still be able to work as a caregiver during this time.

You can pay for your HCA renewal fee online or by mail:

  • Renew online.
  • Renew by mail. It must be postmarked no later than the date of your HCA renewal. Mail renewal fees to:
    • Department of Health
      PO Box 1099
      Olympia, WA 98507-1099

Continuing Education  (CE) deadlines are currently extended until 120 days after the end of the COVID-19 State of Emergency, which is currently scheduled to end on January 16, 2022. This would make the earliest deadline for Continuing Education be May 16, 2022. During this time, you can continue working as a caregiver and getting paid.

Note that the emergency order may be extended which will extend the date that CE needs to be completed. See the October 18, 2021 update on the public health emergency and the specifics on the new rules. The original declaration can be found here.

While work continues on improving the current online learning technology, there will soon be new CE options available to you.

Caregivers who are required to pay for their HCA renewal must do so by their CE deadline. You may pay for the renewal fee even if you have not completed your annual CE requirement.

 

Caregivers who can log into My Benefits can access and complete online CE courses. To enroll in a course, log into My Benefits and go to the Caregiver Learning Center.

If you are having problem getting on to My Benefits, new CE courses will soon be available this winter! You will be getting more information by email and mail when courses are released.

Please note that the Member Resource Center (MRC) will not have additional information at this moment.

Upcoming CEs include:

CE Option  Description  Enrollment Process
Tools for Calm Tools for Calm provides you with mindfulness techniques, increasing access to behavioral health support, improving health outcomes for caregivers, and expanding accessible learning and career development options.

You get 6 CE credits after completing the Zoom webinar course. You must attend the entire series to receive the credit.

Enrollment process is currently being finalized and more information will be sent to you by email.

The Continuing Education landing page will be updated with the enrollment information once it is available.

Speaker Series A new set of virtual, lecture-based courses on a range of relevant topics like mental health and common health conditions. Enrollment process is currently being finalized and more information will be sent to you by email.

The Continuing Education landing page will be updated with the enrollment information once it is available.

In-Person CE In-person CEs are instructor-led courses scheduled in various classrooms across the state, providing you with in-person training near you. Scheduling is dependent on location and instructor availability. Enrollment process is currently being finalized and more information will be sent to you by email.

The CE Training Schedule page will be updated in the new year with available in-person CE courses.

 

Per the current rule shared by DSHS, if you did not complete your CE requirement between March 1, 2020, and Feb. 28, 2021, you can get up to 12 hours of credit. If you worked during this time, you are considered to have received “emergent and intensive on-the-job training” in a range of pandemic-related training topics, providing reasoning for up to 12 hours of CE credit.

Benefits Group is completing an analysis and updating our systems to ensure that credit is accurately recorded for those needing CE credit during the time frame noted above.

This credit will be reflected on transcripts as COVID-19 On-The-Job Training Protocols, bearing the DSHS approval code CE2135218. Since some may have completed CE between March 1, 2020, and Feb. 28, 2021, there may be a mix of completed coursework and these credits.

Note that during the Benefits Group technology transition, you can expect to see this credit reflected in early 2022. The specifics on the new rules can be found here.

Questions on payment for CE should be directed to your employer.

Yes, that is correct. Benefits Group has several options for completing CE.

Because of the current extension to training deadlines, you will have 120 days after the end of the public health emergency. This date is currently Jan. 16, 2022, which means that your CE deadline would be May 16, 2022. This date may change again in the future.

Many of the upcoming CE options will start later in January 2022, which will allow plenty of time to complete the requirement. The current delay in new CEs is because Benefits Group is currently focused on providing new caregivers with their required training.

See the Oct. 18, 2021, update on the public health emergency.

The original declaration can be found here.

The specifics on the new rules can be found here.

Continuing Education  (CE) deadlines are currently extended until 120 days after the end of the COVID-19 State of Emergency, which is currently scheduled to end on January 16, 2022.

This means that the earliest deadline for Continuing Education is May 16, 2022. During this time, you can continue working as a caregiver and getting paid.

Note that the emergency order may be extended which will extend the date that CE needs to be completed. See the October 18, 2021 update on the public health emergency and the specifics on the new rules. The original declaration can be found here.

Caregivers who are required to pay for their HCA renewal must do so by their CE deadline. You may pay for the renewal fee even if you have not completed your annual CE requirement.

  • You can pay for your HCA renewal fee online or by mail:
    • Renew online.
    • Renew by mail. It must be postmarked no later than the date of your HCA renewal. Mail renewal fees to:
      • Department of Health
        PO Box 1099
        Olympia, WA 98507-1099

Orientation and Safety

No, you need to complete O&S before you can begin working as a paid caregiver.

YouTube links are available for O&S in English, Russian, Spanish, Vietnamese, Korean, and simplified Chinese.  If your prefer a different language, use the close captioning option offered from YouTube to select another language.

After watching the videos, you will need to report your completion to your Case Manager (Individual Providers) or your supervisor (Agency Providers).

Learn more.