Caregiver Support

Access your learning, health and secure retirement benefits

Learn more about accessing your learning, health and secure retirement benefits while My Benefits is temporarily offline:

Find answers to top caregiver questions in the following categories:

Learning Benefits

You can enroll in Basic Training 70, Basic Training 7 and Continuing Education courses by calling the Member Resource Center (MRC) at 1-866-371-3200 (8 a.m. to 4:30 p.m. Pacific time, Monday through Friday).

Please note that the MRC does not have additional information about My Benefits at this time. If you were completing online CEs in the Caregiver Learning Center, you will receive an email with more information about your course status.

Learn more about the following learning courses:

Health Benefits

Health benefits are available for all eligible caregivers through SEIU 775 Benefits Group for just $25 a month. Learn more.

Questions?

If you have questions about your payment, coverage or anything else health benefits-related, please call customer service at 1-877-606-6705 8 a.m. to 6 p.m. Pacific time, Monday-Friday. You can also email SEIU775BG-caregiver@magnacare.com at any time.

Secure Retirement Benefits

SEIU 775 Secure Retirement Plan is the first of its kind in the nation for home care workers. See more about the plan.

Questions?

Call 1-800-726-8303 (5 a.m. to 6 p.m. Pacific time, Monday-Friday) or visit Retirement: My Plan.

Basic Training Deadlines and Enrollment

Basic Training deadlines have been set by DSHS. Learn more about your new deadline and how to enroll in training. Click the “+” symbol on each question to learn more.

If your original training requirement was impacted by COVID-19, DSHS has issued a rule that gives you a new deadline based on your hire date.

It is strongly recommended you enroll as soon as possible to ensure you can meet your training requirements.

Enroll in a course near you by calling the Member Resource Center (MRC) at 1-866-371-3200 (Monday-Friday, 8 a.m. to 4:30 p.m.).

Your hired or rehired date Must complete Basic Training by
8/17/2019 to 9/30/2020 10/31/2022
10/1/2020 to 4/30/2021 1/31/2023
5/1/2021 to 3/31/2022 4/30/2023
4/1/2022 to 9/30/2022 8/31/2023
10/1/2022 – 12/31/2022 or the end of the COVID-19 training waivers established by gubernatorial proclamation, whichever is later 9/30/2023 or within 120 days after the end of the COVID-19 training waivers established by gubernatorial proclamation, whichever is later
After the end of the COVID-19 training waivers established by gubernatorial proclamation or beginning 1/1/2023, whichever is later Standard training deadline (120 days after hire date)

YES! There will be enough classes for caregivers needing training.

You should enroll as soon as possible to ensure you can meet your training requirements. Planning ahead will help you stay in compliance so that you can working as a paid caregiver.

You get paid for the time you spend in this training and, if you are standard Home Care Aide (HCA), you will get a $0.25 raise after you pass your certification exam.

If you are an Individual Provider that would like to enroll in Basic Training, you can contact the Member Resource Center at 1-866-371-3200 or by emailing mrc@myseiubenefits.org. They are available from 8 a.m. to 4:30 p.m., Monday through Friday.

Agency Providers should contact their employer to enroll.

 

If you are an Individual Provider, you can enroll in Basic Training by contacting the Member Resource Center at 1-866-371-3200 or by emailing mrc@myseiubenefits.org. They are available from 8 a.m. to 4:30 p.m., Monday through Friday.

Agency Providers should contact their employer to enroll.

Please note that you will be receiving more information about enrolling in training by email depending on your hire date.

 

Continuing Education (CE) Deadlines and Enrollment

New CE options will soon be available! All caregivers will have enough time to complete their training. Learn more below about the deadline extension and upcoming CE options. Click the “+” symbol on each question to learn more.

If you need to pay for your HCA renewal but have not completed your 12 hours of CE, you may still attest in your renewal application that you are in compliance with your CE requirement.

HCA renewals are due by your CE deadline. You will then have until the of the end of the Governor’s proclamation to complete your CE requirement and will still be able to work as a caregiver during this time.

You can pay for your HCA renewal fee online or by mail:

  • Renew online.
  • Renew by mail. It must be postmarked no later than the date of your HCA renewal. Mail renewal fees to:
    • Department of Health
      PO Box 1099
      Olympia, WA 98507-1099

You can now enroll in Continuing Education courses by calling the Member Resource Center at 1-866-371-3200 from 8 a.m. to 4:30 p.m. Pacific time, Monday through Friday.

Visit the Continuing Education page to see all of the available CE options.

CE deadlines are currently extended until December 31, 2022 or 120 days after the end of the COVID-19 State of Emergency, whichever is later. While you work toward completing your CEs, you can continue working as a paid caregiver.

Note that the emergency order may be extended which will extend the date that CE needs to be completed. See the April 6, 2022, update  on the public health emergency. The original declaration can be found here.

Caregivers who are required to pay for their HCA renewal must do so by their CE deadline. You may pay for the renewal fee even if you have not completed your annual CE requirement.

 

Individual Providers (IPs) can enroll in Continuing Education (CE) courses by calling the Member Resource Center at 1-866-371-3200. They are available from 8 a.m. to 4:30 p.m., Monday through Friday.

Agency Providers (APs) can enroll in CEs by contacting their employer.

Visit the Continuing Education page to see CE options currently available to you.

 

Per the current rule shared by DSHS, if you did not complete your CE requirement between March 1, 2020, and Feb. 28, 2021, you can get up to 12 hours of credit. If you worked during this time, you are considered to have received “emergent and intensive on-the-job training” in a range of pandemic-related training topics, providing reasoning for up to 12 hours of CE credit.

Benefits Group is completing an analysis and updating our systems to ensure that credit is accurately recorded for those needing CE credit during the time frame noted above.

This credit will be reflected on transcripts as COVID-19 On-The-Job Training Protocols, bearing the DSHS approval code CE2135218. Since some may have completed CE between March 1, 2020, and Feb. 28, 2021, there may be a mix of completed coursework and these credits.

Note that during the Benefits Group technology transition, you can expect to see this credit reflected in early 2022. The specifics on the new rules can be found here.

Questions on payment for CE should be directed to your employer.

Yes, that is correct. Visit the Continuing Education page to see the available CE options.

Because of the current extension to training deadlines, you have until December 31, 2022 or 120 days after the end of the COVID-19 State of Emergency, whichever is later.

See the April 6, 2022, update on the public health emergency.

The original declaration can be found here.

CE deadlines are currently extended until December 31, 2022 or 120 days after the end of the COVID-19 State of Emergency, whichever is later.

During this time, you can continue working as a caregiver and getting paid.

Caregivers who are required to pay for their HCA renewal must do so by their CE deadline. You may pay for the renewal fee even if you have not completed your annual CE requirement.

  • You can pay for your HCA renewal fee online or by mail:
    • Renew online.
    • Renew by mail. It must be postmarked no later than the date of your HCA renewal. Mail renewal fees to:
      • Department of Health
        PO Box 1099
        Olympia, WA 98507-1099

Orientation and Safety

Click the “+” symbol to learn more.

No, you need to complete O&S before you can begin working as a paid caregiver.

YouTube links are available for O&S in English, Russian, Spanish, Vietnamese, Korean, and simplified Chinese.  If your prefer a different language, use the close captioning option offered from YouTube to select another language.

After watching the videos, you will need to report your completion to your Case Manager (Individual Providers) or your supervisor (Agency Providers).

Learn more.