My Benefits and Caregiver Learning Center Help

Get help creating your My Benefits login and using the new Caregiver Learning Center. 

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Need technical help? Visit the Caregiver Support page for answers to the top frequently asked questions about My Benefits and the Caregiver Learning Center.

How to Create Your My Benefits Login

Get help creating your My Benefits login.

If this is your first time logging in since December 7, 2020, you will need to create a new login.

View and download instructions.

  1. Go to myseiubenefits.org and press on “Create Login.”
    • Some caregivers may have received an email with a link to create a login. If you use this link, some of your information may already be entered when you go to the “Create Login” screen.
      If it is not there, please put in your first name, last name and last four digits of your social security number. This has to match the information used when you were first hired.
  2. Type your email address and password twice. For your email address, you can use any email as long as you are the only person who checks it. 
    • If you had a My Benefits account before, you can use the same email address that you used before.  
    • Caregivers cannot share email addresses.
  3. You will now scroll down to select your preferred language. This is the language that you use most frequently and are most comfortable with. You can only select one preferred language.
  4. Under “fluent languages” you will add all languages you speak fluently. You can select multiple languages here.
    • For example, if you prefer Spanish but are fluent in both Spanish and English, select Spanish for your preferred language and English under “Fluent language(s).”
  5. Next, you will add your contact information and choose how you would like to be contacted. Here you can put your cell phone or home phone number.
    • It is important that you add a current number so that you can be reached in case there is a change or update to your benefits.
  6. Then, choose your preferred way to be contacted. You can choose text, phone or email.
  7. When you create your login, you will need to agree to a Consent for Release for SEIU 775 Benefits Group to share information with your employer. 
  8. Now, you will need to agree to the Academic Code of Conduct. If you disagree, you will not be able to take required training, access information or complete your certification.

After completing the above steps, you will be sent an activation email to your email address. It is very important that you press on the link in the email. You will then be taken to the login page where you will put your newly-created login information. You now have access to My Benefits!

The next time you go to login, go to myseiubenefits.org and click on “Log In” to be taken to the login screen.

Enrolling in a Course on the Caregiver Learning Center

Learn how to enroll in Basic Training and Continuing Education (CE) courses.

To enroll in other learning programs like webinars, refresher courses or Nurse Delegation, follow the Basic Training instructions below.

View and download instructions.

To enroll in Basic Training or other learning programs like webinars, refresher courses, and Nurse Delegation, you will need to press on the link you receive in your email.

Enrolling by a link:

  1. Press on the link in the email you received.
  2. After pressing on this link, you will be sent to the My Benefits login page and asked to login.
    • If this is your first time logging in since December 7, 2020, you will need to first create your new login.
  3. After logging in, you will be able to see and review your complete class schedule. Scroll down and press on “Confirm Enrollment.”
    • You MUST click on confirm enrollment to enroll and secure your place in the course.

Congratulations! You are now enrolled in the course! From the confirmation screen, you can press on “go to my course” to view all the course information, including the schedule and class location.

View and download instructions.

  1. Begin by logging in to My Benefits
    • If this is your first time logging in since December 7, 2020, you will need to first create your new login.
  2. After logging in, you will be taken to your My Benefits dashboard. Click on the Caregiver Learning Center. 
  3. In the Caregiver Learning Center, you will see any current courses you may be enrolled in, the course catalog, and your training requirement. 
  4. To enroll in a course, press on Course Catalog* and then “View all” to see all of the courses that you can take. You will only be shown courses that you are eligible for.
    • Here, you can filter your choices by online courses, webinars, in-person courses and languages they are available in.
  5. If there is a course that seems interesting to you, press on it. You will then be see the course description, the number of CE credits you can get, the format of the course and the languages it is available in. 
  6. If you are interested in enrolling in the course, click on “Enroll” from the course description page. 
  7. You will then be taken to a review screen. Here you will click on “Confirm enrollment” to enroll in the course. 
    • You MUST click on confirm enrollment to enroll

Congratulations! You are now enrolled in the course! From the confirmation screen, you can click on “go to my course” to view all the courses you are enrolled in, as well as course details like date, time and location.  

*Please note, if your preferred language has been set to “English” in your My Benefits profile, you will see all English classes. If your preferred language has been set to something else, and the course you are looking at is available in your language, you will have the option of choosing between your preferred language and English. Click on the language option you’d like. 

How to Use the Caregiver Learning Center

Learn how to:

  • See your complete schedule.
  • Unenroll in a course.
  • Viewing your completed class information.
  • Download certificates.

 

 View and download instructions.

  1. Begin by logging in to My Benefits
    • If this is your first time logging in since December 7, 2020, you will need to first create your new login.
  2. After logging in, you will be taken to your My Benefits home page. Press on the Caregiver Learning Center. 
  3. In the Caregiver Learning Center, you will see any current courses you may be enrolled in, the course catalog, and your training requirement. 
  4. Go to “My Courses.”
    • Under “My Courses”, you will see all the courses you are currently enrolled in.
  5. Press on “view all,” on the course, or on “My Courses” in the top right corner.
  6. To see your complete schedule, including date, time and location, click on “schedule” in the top right of your screen. 
    • If you would like to download your schedule, press on the “Download” button in the top right.
    • If you would like to see an individual class time, date and location, click on “edit” in the “My Courses” section. 

 

 

View and download instructions.

  1. Begin by logging in to My Benefits
    • If this is your first time logging in since December 7, 2020, you will need to first create your new login.
  2. After logging in, you will be taken to your My Benefits home page. Press on the Caregiver Learning Center. 
  3. In the Caregiver Learning Center, you will see any current courses you may be enrolled in, the course catalog, and your training requirement. 
  4. Go to “My Courses.”
  5. Press on “view all” or on “My Courses” in the top right corner to see all the courses you have taken or are currently enrolled in.
  6. Once you are in “My Courses,” press on the “completed” tab.
    • In the completed course page, you can filter your courses by years on the left side of your screen.

View and download instructions.

  1. Begin by logging in to My Benefits
    • If this is your first time logging in since December 7, 2020, you will need to first create your new login.
  2. After logging in, you will be taken to your My Benefits home page. Press on the Caregiver Learning Center. 
  3. In the Caregiver Learning Center, you will see any current courses you may be enrolled in, the course catalog, and your training requirement. 
  4. Go to “My Courses.”
    • Under “My Courses”, you will see all the courses you are currently enrolled in.
  5. Unenroll from a course by pressing on “edit” for the course you will like to unenroll from. 
    • You can find this in your course information page at the bottom of the screen. Press on “unenroll.” 
  6. You will then see a confirmation screen that you are unenrolled from the course. 
    • You are not unenrolled from the course until
    • Please note that for classes you attend in person, you will need to contact the Member Resource Center (MRC) if you would like to reschedule the class or enroll in a new one. 

 

View and download instructions.

  1. Begin by logging in to My Benefits
    • If this is your first time logging in since December 7, 2020, you will need to first create your new login.
  2. After logging in, you will be taken to your My Benefits home page. Press on the Caregiver Learning Center. 
  3. In the Caregiver Learning Center, you will see any current courses you may be enrolled in, the course catalog, and your training requirement. 
  4. Go to “My Courses.”
  5. Press on “view all” or on “My Courses” in the top right corner to see all the courses you have taken or are currently enrolled in.
  6. Once you are in “My Courses,” press on the “completed” tab.
    • In the completed course page, you can filter your courses by years on the left side of your screen. 
  7. Once you are in the  “completed” tab, press on “transcript” in the top right corner to be taken to your transcript.
  8. To download the transcript, press on “Download” in the top right hand corner and save your certificate on your phone, tablet or computer by following the prompts. 

How to Attend and Take a Course on the Caregiver Learning Center

Learn how to attend and take:

  • Online courses.
  • In-person courses.
  • Webinars.

View and download instructions.

  1. Log in to My Benefits. After logging in, you will be taken to your My Benefits home page.
  2. Press on the Caregiver Learning Center. 
  3. Under “My Courses”, you will see all the courses you have taken or are currently enrolled in.
    • Press on “view all”, on the course, or on “My Courses” in the top right corner. 
    • There are 3 types of courses you might see here: online courses, in-person courses and webinars. 
    • You can see what type of course it is by looking to the right of the course title. 
  4. Now, press on the course you would like to attend. 
  5. You will then be directed to your online learning course page.
    • These courses can be taken at any time.

You will be using Zoom for your live, online webinar. Please download Zoom if you have not already downloaded it prior to your class. See more information about how to download and Zoom

View and download instructions.

On the day of your class, follow these steps to find your webinar Zoom link:

  1. Log in to My Benefits. After logging in, you will be taken to your My Benefits dashboard.
  2. Press on the Caregiver Learning Center, located in your dashboard. 
  3. Under “My Courses”, you will see all the courses you have taken or are currently enrolled in.
    • Press on “view all”, on the course, or on “My Courses” in the top right corner. 
    • There are 3 types of courses you might see here: online courses, in-person courses and webinars. 
    • You can see what type of course it is by looking to the right of the course title. 
  4. Press on edit for the live online webinar you would like to attend.
    • This is where you will go on the scheduled day and time of your webinar.
    • Press on the Zoom link that appears here to be taken to your live online webinar.   

During your webinar, your instructor will need to verify your name and student ID. Please have your student ID ready for class.

Questions?

Caregivers with a training deadline will be contacted by email with instructions on how to complete their training. You do not need to call the Member Resource Center (MRC).

For other questions, you can call the Member Resource Center (MRC) at 1-866-371-3200 (8 a.m. – 4:30 p.m. Pacific time, Monday – Friday) or by email at MRC@myseiubenefits.org. Due to high call volumes, it is strongly recommended you contact the MRC by email.