How to Download and Use Zoom

To use Zoom, you will need access to a computer that has audio and video functions. Most laptops, phones, tablets and newer computers have a microphone and a camera. If you have a computer without working audio or video functions, consider using a touchscreen phone or a tablet.

You will also need to have a strong WiFi or internet connection. It should be good enough to stream an online video without the video stopping and starting because of the connection.

If you have questions, please contact the Member Resource Center for help at 1-866-371-3200 (8:30 a.m. to 4:30 p.m., Monday-Friday) or by emailing MRC@myseiubenefits.org.

Click the device you are using to be taken to the instructions and tips for using Zoom:

For instructions on how to find your Zoom class link on My Benefits, visit “My Benefits Tips.”

Computer (PC or Mac)

Before beginning, you will want to check that your computer is connected to the internet, click the WiFi icon and make sure that your preferred network is selected. If you are using a Mac, the WiFi icon will be on the upper righthand corner of your screen; if you are using a PC, it will be on the bottom right-hand corner of your screen.

To download Zoom:

  1. Go to zoom.us/download.
  2. Under the heading “Zoom Client for Meetings” click on the “Download” button.
  3. Go to the “downloads folder” and double-click on the downloaded file.
  4. Follow all prompts to install the program; this may take a few minutes.
  5. You now have Zoom on your computer.

You will need to join a Zoom meeting to access your webinar. There are 2 options. For both options, you will want to be sure to type your name as you want it shown and have your student ID ready. This is important because your instructor takes attendance at the beginning of your class and will need your name and student ID to do so.

Option 1

Option 1 is to join the meeting by clicking on the Zoom link given to you. This is the recommended and more common option. Follow these steps to find your link: 

  1. Log in to My Benefits and go to “Manage My Training.”
  2. Go to the course of the webinar you are scheduled for.
  3. Look for the “Location Column.” The zoom link is located under the “Location” column of the course.

After clicking the link, a box will pop up and ask you if you want to launch the Zoom application. Click “open zoom.us.” Once you do this, your Zoom meeting will open on your desktop.

Option 2

Option 2 is to join by entering the Zoom meeting ID after opening the application on your computer. To launch your webinar with the meeting ID, you will:

  1. Find the Zoom application button on your computer and click on it.
  2. Now that Zoom is open, click “Join a Meeting” and enter the meeting ID number for your class.

Connecting to Your Audio and Video

When you join the meeting, click “join with computer audio,” then click “start video.” Once you’re in the meeting, be sure to mute yourself by clicking the “mute” button at the bottom left corner of the Zoom window. When you are ready to talk, un-click the “mute” button.

For some classes, you won’t be able to join the meeting before your instructor. If this happens, when you go to join the meeting, you will be placed in the “waiting room” and will be let in automatically when your instructor is ready. This is a good time to make sure you have your student ID ready. 

Audio

First, make sure your computer volume is on and turned up. When you join a meeting, a box that will let you test your audio will pop up. You can test your audio levels by clicking “Test Speaker and Microphone”. Then, click “Join With Computer Audio.”

Video

Turn your video on and off by clicking the “Start Video” button on the menu bar at the bottom left corner of your screen.

Internet Unstable Message

If your audio or video is interrupted and you receive an “internet unstable” message, it means that your internet connection is not strong enough for Zoom. You may need to move to an area with a better WiFi signal. This might mean moving closer to where the router or modem is.

During your class, your instructor will need to verify your name and student ID. They will use the chat function to do this.

The chat is located at the bottom of your screen in the center of the menu bar. Notifications will pop up when there is a new unread message. It will be monitored by another instructor who is not teaching.

If you need to ask a question, you can send a message to everyone in the meeting, or use the drop-down arrow to send a private message to the instructor monitoring the chat. 

To change your display name:

  1. Click the “participants” button from the menu bar at the bottom of your screen.
  2. A section will appear on the right side of your screen with all the participants in the meeting. Your name will be the first one on the list.
  3. Hover your mouse over it and click the “more” drop-down button and choose “rename.”

There you can change your name for your instructor to find you and confirm your student ID with you.

Computer (Mac or PC):

Mac:

  • Right click on the Zoom icon at the bottom of your screen.
  • From “Switch Languages”, click on [language].
  • Confirm that you want to change the language by clicking “Switch to [language]”.
  • Zoom will restart and now be in the language of your choice.

PC:

  • Select the ^ in the taskbar at the bottom right corner of your screen.
  • Right click the Zoom icon.
  • From “Switch Languages”, click on [language].
  • Zoom will restart and you will need to sign in again.

iPhone or Apple Tablet

Before beginning, you will want to check that your phone is connected to WiFi, go to your settings and click “Wi-Fi” to make sure that your preferred network is selected. 

To download Zoom:

  1. Go to your “App Store”, click on “Search” in the lower right-hand corner.
  2. Type “zoom.us” in the search bar.
  3. “Zoom Cloud Meetings” application will appear. Tap on the “Get” button.
  4. Click on “Install” when the prompt appears.
  5. After it downloads, the Zoom application icon will appear as the last app on your phone or tablet screen.

You will need to join a Zoom meeting to access your webinar. There are 2 options. For both options, you will want to be sure to type your name as you want it shown and have your student ID ready. This is important because your instructor takes attendance at the beginning of your class and will need your name and student ID to do so.

Option 1

Option 1 is to join the meeting by clicking on the Zoom link given to you. This is the recommended and more common option. Follow these steps to find your link: 

  1. Log in to My Benefits and go to “Manage My Training.”
  2. Go to the course of the webinar you are scheduled for.
  3. Look for the “Location Column.” The zoom link is located under the “Location” column of the course.
  4. After clicking on the webinar link, Zoom will automatically open and you will be connected to the webinar.
  5. When you join the meeting, click “call using Internet Audio” then click “start video” at the bottom of your screen.
  6. Once you’re in the meeting, be sure to mute yourself by clicking the “mute” button at the bottom left corner of the Zoom window. When you are ready to talk, simply un-click the “mute” button.

Option 2

Option 2 is to join by entering the Zoom meeting ID after opening the application on your computer. To launch your webinar with the meeting ID, you will:

  1. Find the Zoom application button on your computer and click on it.
  2. Now that Zoom is open, click “Join a Meeting” and enter the meeting ID number for your class.
  3. When you join the meeting, click “call using Internet Audio” then click “start video” at the bottom of your screen.
  4. Once you’re in the meeting, be sure to mute yourself by clicking the “mute” button at the bottom left corner of the Zoom window. When you are ready to talk, simply un-click the “mute” button.

For some classes, you won’t be able to join the meeting before your instructor. If this happens, when you go to join the meeting, you will be placed in the “waiting room” and will be let in automatically when your instructor is ready– this is a good time to make sure you have your student ID ready. 

Audio

First, make sure your phone or tablet volume is on and turned up. If you need to access the Zoom menu at any point, tap on your phone or tablet screen to have it appear on the bottom of your screen. From this menu, you can control your audio and video. 

To mute or unmute your audio, click on the microphone icon. You can tell that you are muted when there is a red line through the icon.   

It’s important to keep your microphone on mute during your class, unless you need to ask a question, so that everyone can hear what your instructor is saying and so that background noise is kept to a minimum. It’s a good idea to mute yourself as soon as you join the meeting so you can be ready to go.

Video

To turn your video on or off, click on the “Start Video” icon. It is located next to the microphone icon. You know that your video is off when there is a red line through the icon.  

Internet Unstable Message

If your audio or video is interrupted and you receive an “internet unstable” message, it means that your internet connection is not strong enough for Zoom. You may need to move to an area with a better WiFi signal. This might mean moving closer to where the router or modem is.

During your class, your instructor will need to verify your name and student ID. They will use the chat function to do this.

To go to your chat:

  1. Tap on your screen and click on the three dots that appear on the bottom right of the screen on top of the word “more.”
  2. Tap on “Chat” to be taken to the chat room.
  3. Notifications will appear here when there is a new unread message.
  4. To close the chat, tap on the word “Close” located on the top left of the screen. 

This chat will be monitored by another instructor who is not teaching. If you need to ask a question, you can send a message to everyone in the meeting, or use the drop-down arrow to send a private message to the instructor monitoring the chat.

To change your display name after you have connected to the Zoom session:

  1. Tap on your iPhone screen and click the “participants” button that will appear at the bottom of your screen.
  2. A section will appear with the list of participants, with your name at the top of the list. When you tap on your name, a list of options will appear on your screen.
  3. Click on “Rename” and tap “Done” after you change your name.

It’s important that your name is correct so that your instructor can find you and confirm your student ID with you.

Android Phone or Tablet

Before beginning, you will want to check that your phone is connected to WiFi, go to your settings and click “Wi-Fi” to make sure that your preferred network is selected. 

To download Zoom:

  1. Go to your “Play Store” and tap on the search bar on the top of the screen.
  2. Type “zoom.us” in the search bar.
  3. “Zoom Cloud Meetings” application will appear. Click on the “Install” button.
  4. After it downloads, the Zoom application icon will appear as the last app on your phone or tablet screen.

You will need to join a Zoom meeting to access your webinar. There are 2 options. For both options, you will want to be sure to type your name as you want it shown and have your student ID ready. This is important because your instructor takes attendance at the beginning of your class and will need your name and student ID to do so.

Option 1

Option 1 is to join the meeting by clicking on the Zoom link given to you. This is the recommended and more common option. Follow these steps to find your link: 

  1. Log in to My Benefits and go to “Manage My Training.”
  2. Go to the course of the webinar you are scheduled for.
  3. Look for the “Location Column.” The zoom link is located under the “Location” column of the course.
  4. After clicking on the webinar link, Zoom will automatically open and you will be connected to the webinar.
  5. When you join the meeting, click “call via Device Audio” then click “start video” at the bottom of your screen.
  6. Once you’re in the meeting, be sure to mute yourself by clicking the “mute” button at the bottom left corner of the Zoom window. When you are ready to talk, simply un-click the “mute” button.

Option 2

Option 2 is to join by entering the Zoom meeting ID after opening the application on your computer. To launch your webinar with the meeting ID, you will:

  1. Find the Zoom application button on your computer and click on it.
  2. Now that Zoom is open, click “Join a Meeting” and enter the meeting ID number for your class.
  3. When you join the meeting, click “call via Device Audio” then click “start video” at the bottom of your screen.
  4. Once you’re in the meeting, be sure to mute yourself by clicking the “mute” button at the bottom left corner of the Zoom window. When you are ready to talk, simply un-click the “mute” button.

For some classes, you won’t be able to join the meeting before your instructor. If this happens, when you go to join the meeting, you will be placed in the “waiting room” and will be let in automatically when your instructor is ready– this is a good time to make sure you have your student ID ready. 

Audio

First, make sure your phone or tablet volume is on and turned up. If you need to access the Zoom menu at any point, tap on your phone or tablet screen to have it appear on the bottom of your screen. From this menu, you can control your audio and video. 

To mute or unmute your audio, click on the microphone icon. You can tell that you are muted when there is a red line through the icon.   

It’s important to keep your microphone on mute during your class, unless you need to ask a question, so that everyone can hear what your instructor is saying and so that background noise is kept to a minimum. It’s a good idea to mute yourself as soon as you join the meeting so you can be ready to go.

Video

To turn your video on or off, click on the “Start Video” icon. It is located next to the microphone icon. You know that your video is off when there is a red line through the icon.  

Internet Unstable Message

If your audio or video is interrupted and you receive an “internet unstable” message, it means that your internet connection is not strong enough for Zoom. You may need to move to an area with a better WiFi signal. This might mean moving closer to where the router or modem is.

During your class, your instructor will need to verify your name and student ID. They will use the chat function to do this.

To go to your chat:

  1. Tap on your screen and click on the three dots that appear on the bottom right of the screen on top of the word “more.”
  2. Tap on “Chat” to be taken to the chat room.
  3. Notifications will appear here when there is a new unread message.
  4. To close the chat, tap on the word “Close” located on the top left of the screen. 

This chat will be monitored by another instructor who is not teaching. If you need to ask a question, you can send a message to everyone in the meeting, or use the drop-down arrow to send a private message to the instructor monitoring the chat.

To change your display name after you have connected to the Zoom session:

  1. Tap on your iPhone screen and click the “participants” button that will appear at the bottom of your screen.
  2. A section will appear with the list of participants, with your name at the top of the list.
  3. When you tap on your name, a list of options will appear on your screen. Click on “Rename” and tap “OK” after you change your name.

It’s important that your name is correct so that your instructor can find you and confirm your student ID with you.

Chromebook

Before beginning, you will want to have a strong WiFi or internet connection. To check that your computer is connected to the internet, click the WiFi icon and make sure that your preferred network is selected. On your Chromebook, it will be on the bottom right-hand corner of your screen.

Joining your online class on a Chromebook:

  1. Click the webinar link that was given to you.
  2. You can find the zoom link by logging in to My Benefits and going to “Manage My Training.”
  3. The zoom link is located under the “Location” column of your course.
  4. After clicking the link, your Google Chrome web browser will open.
  5. From this screen, click on the hyperlink located in the line “If you cannot download or run the application, join from your browser.”
  6. After you click, your Zoom session will begin.

Connecting to Audio and Video:

  1. When you join the meeting, click “join audio by computer.”
  2. There will be a pop up that will appear on the upper left corner of your screen that says “zoom.us wants to use your microphone.”
  3. Click on “Allow,”  then click “start video.” 
  4. Once you’re in the meeting, be sure to mute yourself by clicking the “mute” button at the bottom left corner of the Zoom menu if you are not already muted. When you are ready to talk, simply click the “mute” button again. You can tell you are off mute when the red slash through the microphone icon goes away and it says “mute” instead of “unmute” below the icon.

For some classes, you won’t be able to join the meeting before your instructor. If this happens, when you go to join the meeting, you will be placed in the “waiting room” and will be let in automatically when your instructor is ready– this is a good time to make sure you have your student ID ready. 

Audio

Make sure your Chromebook volume is on and turned up. Your Zoom menu will appear on the bottom of the browser window. From this menu, you can control your audio and video. 

To mute or unmute your audio, click on the microphone icon. You can tell that you are muted when there is a red line through the icon and it says “unmute” below the icon.

It’s important to keep your microphone on mute during your class, unless you need to ask a question, so that everyone can hear what your instructor is saying and so that background noise is kept to a minimum. It’s a good idea to mute yourself as soon as you join the meeting, if you are not already on mute, so you can be ready to go.

Video

To turn your video on or off, click on the “Start Video” icon. It is located next to the microphone icon. You know that your video is off when there is a red line through the icon.  

Internet Unstable Message

If your audio or video is interrupted and you receive an “internet unstable” message, it means that your internet connection is not strong enough for Zoom. You may need to move to an area with a better WiFi signal. This might mean moving closer to where the router or modem is. 

During your class, your instructor will need to verify your name and student ID. They will use the chat function to do this.

To view your chat:

  1. Click on the “Chat” icon located at the bottom of your screen in the center of the menu bar.
  2. The chat will appear to the right of the Zoom video. Notifications will pop up when there is a new unread message.
  3. If you would like to close the chat window, click on the drop down menu located on the top left corner of the chat and click on “Close.”

The chat will be monitored by an instructor. If you need to ask a question, you can send a message to everyone in the meeting, or click on the blue “Everyone” at the bottom of your chat screen and click on the name of the instructor monitoring the chat to send them a private message.

You might need to change your display name because it’s not your correct first and last name. It’s important that your name is correct so that your instructor can find you and confirm your student ID with you.

To change your display name:

  1. Click the “manage participants” icon located at the bottom of your screen in the center of the menu bar.
  2. A section will appear on the right side of your screen with all the participants in the meeting. Your name will appear first to you.
  3. Click on “rename” to change your name for your instructor to find you and confirm your student ID with you.
  4. After writing your name, click save.