Caregiver Learning Center

Information and Support for Employers

This page provides information on the Caregiver Learning Center to agencies and DSHS, and will be updated during the optimization process.

If you are a caregiver, please visit the Caregiver Support page.

Support and Resources

The following materials are available to you. If you need additional assistance, please contact student.support@myseiubenefits.org.

Updated step-by-step login instructions for caregivers.
Training webinars — recordings:
- Agencies
- DSHS
Additional materials:
- Class Cancellation Policy
- Inclement Class Closures

Frequently Asked Questions

At this time, are caregivers still able to complete their Orientation & Safety on YouTube? If they do complete via YouTube, where do we report a learner’s completion of Orientation & Safety?

	Individual Providers (IPs) should complete Orientation & Safety in Workday. Agency Providers (APs) should contact their employer to confirm if they should complete Orientation & Safety in the Caregiver Learning Center or the version available on Youtube. If a caregiver needs to complete Orientation & Safety in the Caregiver Learning Center but cannot log in to their account, they should contact their employer for assistance. After they have completed Orientation & Safety, caregivers should notify their employers. For Youtube completions, employers should submit an Orientation & Safety Completion Form on behalf of the caregiver to SEIU 775 Benefits Group.

Individual Providers (IPs) should complete Orientation & Safety in Workday.

Agency Providers (APs) should contact their employer to confirm if they should complete Orientation & Safety in the Caregiver Learning Center or the version available on Youtube.

If a caregiver needs to complete Orientation & Safety in the Caregiver Learning Center but cannot log in to their account, they should contact their employer for assistance.
After they have completed Orientation & Safety, caregivers should notify their employers. For Youtube completions, employers should submit an Orientation & Safety Completion Form on behalf of the caregiver to SEIU 775 Benefits Group.

How are caregivers being notified of when they can take training?

	We are sending email. If we have phone information, we are also sending text messages.

How will caregivers get information about enrolling?

	An email link will allow them to enroll in the course. We will have multichannel communications including email, robocalls, text, web, hard mail and social media as well.

Why do we see more than one profile when we search an IP?

	This is the same profile, just listed more than once. We are working on fixing that.