IPs: Your Transition to CDWA

What to Expect

Your employer is changing from the Department of Social and Health Services (DSHS) to Consumer Direct Care Network Washington (CDWA). If you are a caregiver who has been notified by DSHS or CDWA that you are transitioning, you will need to log in to CDWA’s DirectMyCare web portal and complete all your hiring tasks to ensure that your transition goes smoothly.

Below you will find information about what you need to do and what you can expect about your benefits during the transition.

Learn more:

What you need to do to make the transition to CDWA.
What to expect about your learning, health, retirement and job-matching benefits during the transition.
Frequently asked questions about CDWA.
How to get your questions answered.

What you need to do to make the transition to CDWA

To make sure that you have a smooth transition to your new employer, you will need to:

You will need to log in to CDWA’s DirectMyCare web portal and complete all your hiring tasks. You will get an email from InfoCDWA@ConsumerDirectCare.com with a link you must use to reset a password (an account has already be created for you), along with step-by-step instructions.
Check your email regularly for updates about CDWA and the transition process. Check your spam or junk folders to make sure you do not miss an email.

Your transition is not finished until you get confirmation from CDWA that you are “Okay to Provide Care” as a CDWA employee. If you need help with your transition process, call 866-214-9899, email InfoCDWA@ConsumerDirectCare.com or visit www.ConsumerDirectWA.com.

What to expect about your benefits during this transition

Learning

As you transition to CDWA, your training will continue with no interruption to your training schedule or changes to your requirements. This is true whether you are a newer caregiver with a Basic Training requirement or if you are required to take Continuing Education. You will still need to work with your employer, now CDWA, to arrange for coverage for your client (or an authorized representative) during your training.

Please continue to look for notifications about your required training in your email inbox. Check your spam or junk folders to make sure you do not miss an email.

Learn more about your learning benefits.

Health

If you have healthcare coverage through SEIU 775 Benefits Group and remain eligible for coverage, your coverage will continue with no interruption. If you are eligible and would like to apply for healthcare coverage or make optional changes to your existing coverage, there will be an enrollment period for you similar to annual Open Enrollment (which happens every year in July).

This enrollment period is called Change of Employer Enrollment (COEE) and is happening because you are transitioning to be employed by CDWA. You will get more information about COEE through the mail and via email.

To get coverage (if you are eligible and applying) or to make optional changes to your coverage, you will need to:

✓ Complete your CDWA transition (via the DirectMyCare web portal) on time.

✓ Report your hours on time.

✓ Fill out and submit a Health Benefits Application (if you are applying or making changes).

Learn more about Change of Employer Enrollment.

Retirement

The SEIU 775 Secure Retirement Plan is the first of its kind in the nation for caregivers. Caregivers are automatically enrolled in the plan after meeting the 6-month participation requirement. When you retire or reach retirement age, you can begin receiving a retirement benefit.

Transitioning from DSHS/IPOne to CDWA will not impact your future hours or contributions to your retirement. You will get the same great retirement benefits after you transition to CDWA.

If you do not have an online retirement My Plan account, create one today! You can see your balance and update your contact information and beneficiaries.

Learn more about your retirement benefits.

Job-Matching

You will still get job-matching benefits through Carina after you transition to CDWA. Carina is a website that matches caregivers to clients that you can use if you need more hours. Carina can also help you find back-up care in your area.

Learn more about Carina.

Frequently Asked Questions About CDWA

See answers to frequently asked questions about CDWA.

Questions?

For questions about the transition to CDWA or if you need help filling out your paperwork, call 866-214-9899, email InfoCDWA@ConsumerDirectCare.com or visit www.ConsumerDirectWA.com.

For questions about Change of Employer Enrollment, call SEIU 775 Benefits Group Customer Service at 1-877-606-6705.

For questions about your benefits during the transition, call the Member Resource Center (MRC) at 1-877-371-3200.