Putting your passion to work and making a positive difference in the lives of over 45,000 home care workers and the people they care for requires a core set of beliefs and values. The following are the principles our organization strives to achieve in our commitment to training and developing professional long-term care workers to deliver high quality care.

Accountability

Employees of TP/HBT are expected to display Accountability in their work. This competency is demonstrated by following through on commitments, taking initiative and ownership of projects, being responsive to deadlines, and being proactive.

Agility

Employees of TP/HBT are expected to display Agility in their work. This competency is demonstrated by comfortably handling ambiguity and responding to changes with resilience and creativity.

Customer Focus

Employees of the TP/HBT are expected to have a Customer Focus as they work with colleagues, vendors, students, and employers, and to understand that our customers are our purpose. This competency is demonstrated by full understanding and awareness of the Service Vision: “At the Training Partnership and Health Benefits Trust, our customers are our purpose. Each is unique with individual needs. We focus on making sure that their needs are met by learning about them and from them. We respect them. We believe in them. And because we want the best for them, we give our best. Each and every day, we strive to listen and not just hear, to anticipate, and to respond efficiently and with excellence.”

Interpersonal Effectiveness

Employees of the TP/HBT are expected to display Interpersonal Effectiveness as they communicate and interact with their colleagues. This competency is demonstrated by showing an awareness of the interests, styles, and needs of others leading to productive relationships. Interpersonal Effectiveness is that quality of being able to: listen attentively; assess the situation; anticipate concerns and reactions; and achieve solutions that are respected by all.

Personal Learning

The Training Partnership and the Health Benefits Trust values Personal Learning. This competency is demonstrated by taking initiative for one’s own learning and displaying a willingness to learn, and to support and facilitate learning in others.

Problem Solving

Employees of the TP/HBT are expected to relish problem solving at every level within the organization. This competency is demonstrated by anticipating and heading off problems, and seeing them through to resolution. To demonstrate this competency employees are critical thinkers who embrace innovative solutions.