In this course, you will learn about assertive and nonassertive communication styles and how assertive communication helps on the job. You will also learn to use nonverbal and verbal assertive communication techniques to protect against unwanted behaviors.

Learning Objectives:

• Identify the difference between assertive and nonassertive communication styles.
• Explain the benefits of exercising the right to communicate assertively on the job.
• Model assertive nonverbal (body) language.
• Model assertive communication techniques to protect against unwanted behavior.

Learner Handbook

Download the Continuing Education course in your preferred language.

• Learner Handbook – English
• የተማሪ መማሪያ መጽሐፍ – Amharic
• دلیل الدارس – Arabic
• 学习手册 – Chinese
• 학습자 안내서 – Korean
• Учебное пособие для обучающегося – Russian
• Manual para el aprendiz – Spanish
• Sổ Tay Học Viên – Vietnamese