Call Center RFP
Proposal for Call Center Services
Forms and Key Deadlines
Thank you for your interest.
SEIU 775 Benefits Group serves many types of customers whose needs are best addressed through phone and online support. In order to provide clear, useful and compassionate customer service to these varied audiences, SEIU 775 Benefits Group requires the support of a superior call center vendor. While also demanding exceptional service, we are committed to the worker-first labor principles that are born out of our close relationship with Service Employees International Union 775, other union locals and labor rights groups.
About Us
SEIU 775 Benefits Group is the nation’s leading organization dedicated to improving the skills, health and sustainability of the home care workforce. Leading with innovation and technology, SEIU 775 Benefits Group partners with government, labor and private industries to ensure that Washington home care workers have access to the skills and benefits they need to thrive. Based on enrollment, SEIU 775 Benefits Group is Washington’s second-largest educational institution, providing an estimated 6 million hours of essential home care learning since 2010.
SEIU 775 Benefits Group empowers caregivers to transform the long-term care profession and provide high-quality care through access to learning, health and retirement benefits. Our desire is that every caregiver has access to robust support and information through our call center.
RFP Schedule
| Issue Request for Proposal (RFP) | March 31, 2020 |
| Proposals due
Email documents or questions to CallCenter@myseiubenefits.org |
April 21, 2020, 3:00 p.m. PDT |
| Notification to vendors of bid results | By May 1, 2020 |
| Discuss contracts and award | May 5 – 7, 2020 |
| Contracts go live | June 15, 2020 |
| Contractor logistics and operational training | On or about June 16 – 18, 2020
Approximate training duration: 3 days |
| Begin contract work (contractors begin training delivery) | June 30, 2020 |
This schedule may be modified by SEIU 775 Benefits Group at its sole discretion.
Documents
Master Services Agreement (MSA)
Business Associates Agreement (BAA)
Required Forms (Right-click or CTRL+click to download)
Non-Disclosure Agreement (NDA)
Proposal Response Certification form
Download, complete and send all proposals and forms to CallCenter@myseiubenefits.org by April 21, 2020 – 3:00 p.m. PDT.
More Information
Bidders’ FAQ
Answers to all submitted questions will appear here.
Questions received via the Call Center Vendor Q&A will be answered and added within two business days.