Caregiver Kicks - Modern Shoes for the Modern Caregiver

TOP LINKS:

  • View the catalog.
  • Want to return or exchange shoes? Click the Return/Exchange Shoes tab below.
  • Click here to see the full return policies and procedures.

You* can get a free pair of Caregiver Kicks – slip-resistant shoes – once per year as a new bargained benefit.

Caregiver Kicks:

  • Look great and are available in over 70 styles, from popular brands like Reebok, Skechers and New Balance.
  • Are comfortable.
  • Keep you safer on the job.

Choose your style – From sporty to dressy and everywhere in between, you can choose what works for your own personal style.

Comfort, quality and performance – Caregiver Kicks are modern shoes for the modern caregiver. Features may include: engineered foam compound (to make them lighter), extra-grip heels, trip guards, flex treads and extra cushioning for when you’re on your feet all day.

You can order online or by phone using the purple buttons above.

Safety Information for Your Kicks

Remember, your Caregiver Kicks are different from regular shoes: they are designed to keep you safe at work by helping prevent slips in wet or slippery environments. They are not designed to be used in snow, icy conditions or the gym.

Try your shoes out on different surfaces at home before wearing them at work. Slip-resistant shoes can feel different from other shoes, especially on carpet or other flooring.

*Depending on eligibility

To become eligible, you must work 80+ hours in months 1 and 2, and in month 4 you are eligible and can order shoes. Caregivers who continue to work enough hours to be eligible for the program can order a new pair of shoes 12 months after their last pair was shipped to them. If you have questions about eligibility, you can contact the Member Resource Center at 1-866-371-3200, 8 a.m. to 6 p.m., Monday-Friday.

Caregiver Kicks Eligibility Infographic

Order By Phone

You can order your shoes on the phone. Just follow these steps:

STEP 1: Review the online catalog and choose from more than 70 styles of slip-resistant shoes.

STEP 2: Then call the Caregiver Kicks number at 1-833-599-9621, Monday to Saturday, 5 a.m.-5 p.m. Pacific time.

 

Order Online

It’s easy to order your shoes online. This website allows you to look at all 70+ styles of shoes and make your selection.

 

Returning Shoes

Returning your shoes and ordering different shoes is free in most cases. Make sure you prepare your returned shoe package correctly by reading the SEIU 775 Benefits Group return procedures and the SR Max return policy.

 

Know Before You Order

For the most part, shoes in the online catalog run true to size. There are a small number of shoes that we recommend ordering a half size larger than normal. These are shoes “Stacey” and “Surfside”. See the image below so you can recognize them in the catalog.

Snug men's and women's shoes in the Caregiver Kicks program

Returning shoes and ordering different shoes is free for caregivers with no additional shipping costs.

Online Returns

Online returns are only available if you ordered your shoes online. Caregivers who ordered shoes by phone will need to call SR Max or the Member Resource Center (MRC) for help with their return.

  • SR Max: 1-833-599-9621 (For English and Spanish).
  • MRC: 1-866-371-3200 (For any other languages).

Returning Shoes

Before you can select a replacement pair of shoes, you will need to send your old shoes back.

If you still have the return label that was inside your shoe box:

  1. Put the label on the outside of the shoe box (if you don’t have the original shoe box, it is OK to use another box).
  2. Securely tape your shoe box closed.
  3. Drop off the package at a UPS store or UPS drop-off location. Look for drop-off locations on their website here.

Once your shoes have been scanned by UPS (usually within 24 hours of drop-off), please go to the Exchanging Shoes section below.

 

If you don’t have the return label that was inside your shoe box:

  1. Log into your SR Max Caregiver Kicks account here using your email and password.
  2. Select the checkbox and click the ‘Confirm’ button to confirm your identity.
  3. Go to the My Store Options menu, then click Return/Exchange Your Shoes.
  4. Find the shoes you want to exchange in the Processed Orders section. Click the Print Label button next to that pair of shoes.
  5. Put the label on the outside of the shoe box. If you don’t have the original shoe box, it is OK to use another box.
  6. Securely tape the shoe box closed.
  7. Drop off the package at a UPS store or UPS drop-off location. You can look for drop-off locations on the UPS website here.

Once your shoes have been scanned by UPS* (usually within 24 hours of drop-off), please go to the “Exchanging Shoes” section below.
*Note: Only valid with UPS. The U.S. Postal Service (USPS) is not a Caregiver Kicks delivery service.

 

Exchanging Shoes

  1. Log into your SR Max Caregiver Kicks account here using your email and password.
  2. Select the checkbox and click the Confirm button to confirm your identity.
  3. Go to the My Store Options menu, then click Return/Exchange Your Shoes.
  4. Go to the Processed Orders section. Find the pair of shoes you sent back to SR Max. Click the Return/Exchange button next to that pair of shoes.

If you have not returned your shoes to UPS, you will see the pop-up message below and will not be able to continue.

After you return your shoes to UPS, you will usually need to wait 24 hours to order a new pair of shoes. If you have already returned your shoes and see the message above, try again after 24 hours. If you continue to see the message, please call SR Max customer service at 1-877-776-2933 for help.

  1. After you’ve returned your shoes to UPS, you should see the screen below.
    1. Click the checkbox next to the shoes you are returning.
    2. Select the reason you are returning them. (More information about returns can be found here.)
    3. Click Exchange This Item.
  1. You can now search for a new shoe.

 

  1. When you have chosen a new shoe, select the size and width, and click Add to Cart.
  2. The next page will show you the new shoe you are ordering as well as the old shoe that you are returning. After you confirm the information is correct, click Proceed to Checkout.
  3. Enter your name, phone number, email address and shipping information, then click Continue Checkout. Enter your address, phone number and email address so you can get your new shoes.
  4. Click Yes to confirm your address on the pop-up screen, or click No to make changes.
  5. Click the checkbox to agree to the disclaimer, then click the Place Order button.
  6. The next screen shows your order confirmation details.
    Caregiver Kicks Order Submitted Screen
  7. Your exchange is complete and will be delivered to you within two weeks

Frequently Asked Questions

Cost, Eligibility

Q: How much do the shoes cost?
A: Caregiver Kicks are available at no cost to eligible caregivers.

Q: What do I need to do to be eligible for a pair of Caregiver Kicks?
To become eligible, you must work 80+ hours in months 1 and 2, and in month 4 you are eligible and can order shoes. Caregivers who continue to work enough hours to be eligible for the program can order a new pair of shoes 12 months after their last pair was shipped to them. If you have questions about eligibility, you can contact the Member Resource Center at 1-866-371-3200, 8 a.m. to 6 p.m., Monday-Friday.

Specialty Sizes

Q: How do I know if a shoe comes in a wide width or half sizes?
A: The full catalog has information on sizes and widths. You can see the full catalog here.

Shipping and Ordering

Q: How do I order online?
A: You can order by going to https://www.srmax.com/caregiverkicks. You will have to sign in with your contact information and be verified by the system. Then you can select your shoes and begin the ordering process.

Q: Who can I call with questions about my order?
A: If you have already ordered your shoes and have questions about your order, please call the Caregiver Kicks number at 1-833-599-9621, Monday to Saturday, 5 a.m.-5 p.m. Pacific time.

Q: What should I do if I changed my mind about which shoes I want to order, but I already submitted my order form?
A: If you wish to make changes to your order, please call the Caregiver Kicks toll-free number at 1-833-599-9621, Monday to Saturday, 5 a.m.-5 p.m. Pacific time.

Q: Can I order my shoes from the SR Max website?
A: You CANNOT order your free pair of Caregiver Kicks from the SR Max website. This is a retail site ONLY, and, if you attempt to order shoes from the website, it will ask for your credit card information. If you have questions about your shoes, please call the Caregiver Kicks number at 1-833-599-9621, Monday to Saturday, 5 a.m.-5 p.m. Pacific time.

Q: What if my shoes aren’t in stock?
A: If your shoe selection is not currently in stock, you will receive an email from SR Max within a week of placing your order. Please check your email regularly so you don’t miss the notification. You will be provided with an approximate date that your shoe selection will become available, and instructed on how to change your shoe order if you wish to select another option that is available immediately.

Q: Do you ship to a P.O. Box?
A: Yes.

Q: When will I receive my shoes?
A: Check your email after you place your order to see expected delivery dates. If there is a problem processing your order or your shoes are out of stock, you will get an email notification shortly. Please check your email regularly so you don’t miss information about your shoe order.

Q: What happens if my shoes are lost or stolen?
A: If you believe your shoes were lost or stolen, please contact SR Max at 1-833-599-9621 to determine whether there is confirmation of your shoes being delivered to the correct location. Unfortunately, if UPS has confirmed delivery to the location you specified during your order, we cannot replace lost or stolen shoes.

Q: How many pairs of shoes can I order?
Caregivers can only order a new pair of shoes 12 months after their last pair was shipped to them, so long as they maintain hours eligibility for the program.

“These shoes should be on every caregiver.”

– Brittany, Caregiver