Training Frequently Asked Questions (FAQs)

The following are answers to some of most common questions asked of the Training Partnership.

You just need a state-issued picture ID to check in for your classes. That can be a driver’s license, an ID card or a passport.

As a student, Agency employer or DSHS staff member, you can print your own certificates at any time. Once you’ve completed all of your training requirements, log in to your account and go to “Training History.” From there, click the “Certificate” link and print from the browser. You can also check out this how-to guide to learn how to print your certificate.

Need to check your training history? See how here.

Make sure you update your language preferences in the portal, or call the Member Resource Center (MRC) at 1-866-371-3200 for help in multiple languages.

As a new student you will receive an ID number in the Welcome Packet that is sent to you. If you need help accessing your number, contact the Member Resource Center (MRC) by filling out this contact form, or call the Member Resource Center (MRC) at 1-866-371-3200 for help in multiple languages.

Learn how to sign up for our website and set up your username and password by using this handy How-To Guide. The best way to manage your training and find your eligibility for benefits is through the www.myseiubenefits.org website. Through the portal, you can more easily update your information and stay on top of your training.

Remember, your username is your Student ID number, and your password is the word you created when you signed in. Please save your username and password in a safe place.

You will receive your confirmation number in your welcome packet.
If you misplace this information you can also do one of the following:

To get your confirmation number:

Still need help? Here’s a “How-To” video on how to find your Orientation & Safety confirmation number.

Use this How-To Guide to help remind you how to log in.

  • Your username is your Student ID
  • Your password is the word you created when you signed up
  • Please save your username and password in a safe place

The best way to manage your training, see eligibility for benefits and update personal information is by logging into the website.

Your feedback is very important to us, and we want to know about your class experience with the Training Partnership. You can complete a course review after attending a class by taking a course survey.

Course Survey
All Home Care Aides are encouraged to complete a course survey online.

The Training Partnership Customer Service Team would like your feedback to provide the best possible training for our students. These surveys are short, and feedback is taken seriously.

The surveys will help us do the following:

  • Help improve our classes
  • Make sure your opinions are heard
  • Help us better meet your needs as a student

To submit a course survey, after you complete a course, you will see a “Take Survey” link on your student home page. Simply follow that link to review the course.

In-person Feedback and Focus Groups
In addition to surveys, the Training Partnership collects input from students through in-person feedback and focus groups. These opportunities allow students to share their ideas and feedback to improve classes. If you are interested in participating, email feedback@myseiubenefits.org and provide your full name and date of birth in the email. We will contact you in the future for feedback opportunities.

You can update your contact info and set your preferred contact and language preferences in your student record by logging in at www.myseiubenefits.org, or you can call the Member Resource Center (MRC) at 1-866-371-3200.

Learn about the Community Interpreter option and get tips for best practices that you and your interpreter can use to excel in class.

After you complete a course, you will see a “Take Survey” link on your student home page in the portal. Simply follow that link to review the course.

Course Survey in Portal guide

Visit the homepage and click the ‘Sign Up’ button underneath the username and password fields. If you need help creating a username and password, see our guide for assistance.

If your name is not on the roster and the instructor allows you to stay in the class, you are required to fill out an attestation form. Please note that filling out an attestation form does not guarantee that credit will be granted.

Contact your employer or your DSHS contact. The Training Partnership cannot answer questions regarding wages.

We have put together a step-by-step timeline to help you succeed during the certification process. Read our tips and learn about the Prometrics Exam here.

If you have missed a class, log in to the portal and follow the same path you have used to register for Basic Training classes. You will be able to choose from upcoming options to make up a missed class.

Students have 365 days a year to complete their Continuing Education requirements. It is the student’s responsibility, even if there are unforeseen events, to ensure that they have enough time to complete their training before their deadline.

Russian speakers are invited to use our Russian Online Continuing Education User Guide here.

 

Russian eLearning Thumbnail

Spanish speakers are invited to use our Spanish Online Continuing Education User Guide here 

Spanish eLearning Thumbnail

Please submit your questions to the Member Resource Center (MRC) by filling out this contact form, or call the Member Resource Center (MRC) at 1-866-371-3200 for help in multiple languages.

Students with Disabilities

Students with disabilities have the right to request and receive reasonable accommodation so they can take full advantage of the Training Partnership’s programs and activities. Learn more about our reasonable accommodation policy.

Learn More