Frequently Asked Questions

  1. How do I set up my user name and password for the learning management system (portal)?
    Answer:

    User Name and Password User Guide

     

  2. How do I use a Community Interpreter?
    Answer:

    Learn about the Community Interpreter option, view an orientation and download and print a tip sheet on our Community Interpreter page. 

  3. How I find out how to take Online CE in English?
    Answer:

    Online CE User Guide in English

     

     


  4. Where can I find a Russian Online Continuing Education - User Guide?
    Answer:

    Russian Online Continuing Education User Guide

  5. Where can I find a Spanish Online Continuing Education - User Guide?
    Answer:

    Spanish User Guide - Online Continuing Education

  6. How do I change my address with the Training Partnership?
    Answer:

    Ensure you are receiving the most current information about your training by updating your contact information with your employer. If are you an Individual Provider, update your information with your primary DSHS contact. If you are an Agency Provider, update your information with your employer.

  7. How do I get a Student ID?
    Answer:

    Your Student ID card will be mailed to the mailing address you provided to your employer (DSHS or Agency) within 7-14 days of your hire date. If you do not receive your ID card, please check with your employer to make sure your address is correct. Replacement cards can take up to four weeks to receive. For fastest class check in, bring your Student ID. Bring a driver’s license, passport, or other legal identification to class.

  8. How do I get my training certificate?
    Answer:

    Your Basic Training certificate should be mailed to you within two weeks from the day you complete all hours of your required basic training.

    You should receive your Continuing Education certificate within one month following the day you complete all hours of your required continuing education credits.
    Refer to the Support chart on Page 26 of "Your Benefits" book if you need assistance.
  9. How do I log in to www.myseiubenefits.org?
    Answer:

    There is now a new and improved easier process for logging in to the website. See instructions on how to access the site here http://www.myseiubenefits.org/how-access-website

  10. How do I provide feedback about a class?
    Answer:

    Your feedback is very important to us and we want to know about your class experience with the Training Partnership. You can complete a course review after attending a class by going to www.myseiubenefits.org. 

  11. I arrived to class and I am not on the roster, what do I do?
    Answer:

    Only registered students and interpreters can attend Training Partnership classes. If you are not on the roster, you will need to reschedule your class.

  12. I have a question about wages for training.
    Answer:

    Contact your employer or your DSHS contact. The Training Partnership cannot answer questions regarding wages

  13. What is www.myseiubenefits.org?
    Answer:

    The website www.myseiubenefits.org is where you can read important announcements from the Training Partnership, learn about our different programs and ask questions. On the website, you can register for classes, see your training history and track your progress. You can also take online Continuing Education classes by going to this website.