Request for Proposals

Home Care Aide Training Space

Fiscal Year 2013

Request for Proposals

PROPOSALS DUE: November 15, 2011 5:00PM Pacific Standard Time

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Home Care Aide Instructor-Led Continuing Education

Fiscal Year 2013

Request for Proposals

PROPOSALS DUE: November 7, 2011 5:00 PM Pacific Standard Time

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Home Care Aide Instructor-Led Basic Training

Fiscal Year 2013

Request for Proposals

PROPOSALS DUE: November 15, 2011, 5:00 PM Pacific Time

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Training Partnership Call Center Services

The purpose of this Request for Proposal (RFP) “Training Partnership Call Center Services” is to secure services of a qualified contractor who will maintain and operate a high-volume, toll-free call center to register students for required courses and answer questions regarding complex training requirements. Calls from students will be routed or referred to the SEIU Healthcare NW Training Partnership (“Training Partnership”) for response if an inquiry is beyond the scope of services provided by the call center. The Call Center will handle on estimated 30,000 calls per year, with peak call volumes anticipated in the first 2 months and last 3 months of the calendar year.

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Health Benefits Trust Call Center Services

The purpose of this Request for Proposal (RFP) “Health Benefits Trust Call Center Services” is to secure services of a qualified contractor who will maintain and operate a high-volume, toll-free call center.

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